This was our third visit to the Nerja Club hotel, and a special one for us as it was our 35th wedding anniversary, and we had booked a three week stay, but we will not be returning in the future. We arrived and were given one of the smallest rooms we have ever seen by a new manager we had not seen previously at reception, even though we had e-mailed and requested a room we had previously. The bed was a three quarter and only enough room for one adult to walk around. The following day we requested a move and the lady at reception who we have seen many times put us in a room adjacent to the garden at low level. We saw several old friends the first morning some who have been coming for over 25 years for months on end. They all told us that the Spanish family had sold the hotel and it had been taken over by a new management team and standards where not good. We like to make our own minds up but over the following days their remarks came home to us. The new management now doesn’t let you buy drinks at the bar or in the restaurant and put them on your room bill anymore, you have to pay cash, something we had not budget for, but went and got cash. The usual tea time happy hour had been scrapped, where the people previously congregated in the bar prior to tea time and have a good chat. There was one person in the bar when we went in, but was told to go across the road to the racket club as they have happy hour from 5-8pm, which we did and there was all the Nerja club customers. Two glasses of wine for 3 euros. The main bomb shell was the food. Everything was cut to the bone and some items inedible. Gone where the usual meat joint and replaced with a bowl of Curry or stew. My wife needs a gluten free diet and we have been well looked after on previous visit’s. The food choices were poor and repetitive night after night. The microwave was working harder than some of the staff. They run out of ice cream on the second night and it was left like that for three days, eventually being replenished with two tubs of chocolate which looked disgusting. We even bought a gluten free cheese cake from the supermarket across the road and they put it in their fridge to give my wife a desert. On the fifth night the head chief had a night off and his number 2 chief took his place. My wife asked him what was gluten- free? and he made his comments. Two hours after the meal my wife was as sick as I have ever seen her in the fifteen years her being a coeliac, being in our bathroom throwing up and severe diarrhea. I went to the reception to speak to one of the new managers and he said he would have a word with the chief. In the dining room they have a poster identifying various allergies but the second chief just couldn’t be either bothered or he didn’t have a clue, take your pick. The following day I contacted the Tui rep (Barbara) who I requested to get us out of this hotel, even if I had to pay extra which I had to do eventually to save our holiday. She actually had a hotel
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