This was a very nice hotel, clean and comfortable. However, we had two issues. Firstly we could not add our drink costs to the room bill, everything had to be paid up front. Our main issue though was on the second day of our stay we had a long day at the San Firmin festival in nearby Pamplona so decided to eat dinner at the hotel. We went to place our order well before the 10.00 deadline but we were refused and told the kitchen was too busy ! This is a dreadful way to treat residents, the hotel was very expensive anyway, and we ended up eating re heated tortilla from the bar. The restaurant was not busy, it was half empty but the staff member told us bluntly there was no way he would order us food. We would not recommend this hotel for that reason. Awful way to treat residents.
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