Gaylord National Resort & Convention Center

The hotel was beautiful but there was a problem in checking in, they couldn’t find my reservation. Then they almost charged me twice for the room.

I paid for parking only for staff to ask me if I paid with parking through them. It was 30 just to loop around the garage entrance. Never again

Clean property. Professional staff. Good amenities. Nice 80's club on the rooftop with plenty of seating and great beverages. Very cozy for couples or small groups however. A variety in the music is desired.

the room was clean and comfort. But, some little but still significant for your customers: the coffee pot was leaking; the lotion in the room was not half-empty; the check in time (4pm) was later than most of other similar hotels; and the check out time (11am) was earlier than most of similar hotels, which made one night stay have only 18 hours including sleeping. One suggestion: the only one welcome complimentary bakery item for one room seems to cheap for this hotel. It should more reasonable to give one fo each person staying in the same room.

Excellent service. Housekeeping was pleasant. The only issue was the mattress very flat and curved and I couldn’t sleep. Otherwise everything was great!

Too crowded! Also, the crab dip in bar area was the worst I have ever had. It was indescribably bad, almost like we were eating dip made with rotten fish.

Walked in to a broken TV. Service at dining locations in atrium was horrible. Will not be staying again

The ***lord is classy and impressive. It's an easy walk to attractions at National Harbor. Also, the DC Circulator shuttle takes you to Tanger Outlets and MGM ******. The biggest challenge for us, during New Year's weekend, was finding affordable food. Reservations were very difficult to come by, both inside and outside the ***lord. The hotel's marketplace is well stocked but quite expensive. Anyway, the ***lord is a beautiful destination. An added bonus was the courtesy of the staff. I enjoyed chatting with the concierge Anthony and I was pleased how housekeeping anticipated our needs.

We had a wonderful stay. The decorations were beautiful.The food at the Old Hickory Restaurant was Delicious. Marc our host was wonderful. The elevator floor was dirty and a plastic cup on the floor for the two days. I didn't take the time to report it.