더 리츠칼튼 아멜리아 아일랜드

This is a premium resort YET Ritz needs to invest to keep its reputation. It has it ALL is the positive. The negative is service standards really lacking; long wait times - check in, restaurants, bars. Room finishes and public areas worn-stains, paint, etc. High floor ocean front provide beautiful views. Beach set up nice!

We received Ritz-Carlton gift certificates and chose to stay at the Amelia Island location for some R&R. As expected, our $5K didn’t stretch very far. We stayed four nights with a Bed and Breakfast package, which was over $1K per night. For a Ritz, we expected better service. The only standout was Lauren our server at Coast, who greeted us every morning even when she was not serving us. Watch out for dingy bathroom floors, mold and rusting bathroom features. The pool deck was a mess with leftover food, drinks and towels strewn all over the place. We had an issue with the valet team throughout the stay - they were indifferent and caught up in their own world. They ignored my husband to the point that we recommended unconscious bias training. TIP: Ensure your room is not an adjoining room because you will hear everything from the room you adjoin. For us, this was four days of four children under the age of six.

Beautiful hotel in a great location. We enjoyed a quick overnight get-a-way in a sixth floor suite with a magnificent ocean view. The concierge provided a listing of resort activities and a walk on the beach was just fine. We ordered room service-excellent-and a movie. In the morning a second quick walk and a soak in the tub. The room was fully appointed with all the luxury amenities. Service is exceptional.

I recently stayed at this hotel for a work conference and overall had a pleasant experience. The property itself is beautiful—the grounds are well-kept, relaxing, and give the place a charming atmosphere. The service was definitely a highlight; staff were consistently friendly, attentive, and eager to help... a special Shout-out to Michelle and Heather at the lobby bar for going above and beyond to provide good- friendly service. Where the hotel fell a bit short was the food. While it wasn’t bad, it didn’t quite match the quality of the rest of the experience and certainly didn’t feel five-star. The options were somewhat limited and the flavors didn’t stand out. In summary, it’s a lovely place with excellent service and gorgeous surroundings, but the dining could use improvement to truly reach a five-star standard.

This is an amazing property. Easy to get to from the Jacksonville airport, on the beach with amazing facilities. They have one of the largest and most beautiful spas I have seen at a resort (truly breathtaking), the gym is large and has great equipment, the Yoga class was wonderful and to a person the staff is friendly and they go out of their way to make sure your stay is so memorable. So many restaurants to choose from (and Chef Garrett Gooch does a super job), The pool is big, there are many beautiful shops on property and the rooms are beautiful. The General Manager, Greg Cook, introduced himself to us and was genuinely nice and ready to make everything perfect for us and Alex Corbett, a Sales Executive, was so on top of things and committed to making this a special weekend and it was. You will not go wrong at this property as it has everything for everybody. We cannot wait until we return.

The hotel is very pretty! Our meal at Salt delicious and the staff was very impressive! The Spa was a highlight! I had a deep tissue massage with Destiny and she was AMAZING! Highly recommend her!