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For the price, there were some frustrations that could have been preventable. I had a back to back reservation and it took 4 trips to the front desk to be able to get room keys for the duration of our 2 night stay. The hotel also added sham charges for a refrigerator even though one was never requested nor provided.

It’s a lovely hotel about 1 hour north of Jacksonville. Valet car service. Excellent greeting and met with a glass of champagne upon checkin. We had a king size room with partial ocean view. 2 patio chairs on the balcony. Onsite stores such as Lily Pulitzer and other high end palm beach type of apparels. A couple restaurants onsite. Beach side umbrellas, chairs and towels at your disposal. Loved being able to walk out to the beach! Also enjoyed the pool and hot tub.

We were disappointed with our stay at this hotel. It certainly did not live up to the standards that you'd expect from a Ritz-Carlton property. For example, right after we checked into the room we went to wash our hands in the bathroom sink and there was no bar soap for the sink - we had to call to ask them to bring some to our room. This is a little thing, but at a high-priced supposedly "luxury" hotel like the Ritz-Carlton you would not expect them to overlook details like this. The hotel's premier restaurant, Salt, was closed for the two nights we were there (it's closed on Sunday and Monday nights). So on the first night of our stay we ate dinner at the hotel's Coast restaurant, which was OK but not outstanding. The next morning we had breakfast at Coast and it was truly awful. The room itself was fine but small. We of course loved the ocean view from our balcony. However, the hotel insists on piping out annoying music into the outdoor areas all day long, so you can't even sit on your balcony and relax while listening to the sounds of the ocean waves - they're drowned out by the music. The only thing we really liked about the hotel was its gym, which is quite large and well-equipped. We will not be returning to this hotel. It was definitely not worth the price we paid and not a four-star hotel experience.

If I could give 10 stars out of 5 here, I would. My wife and I had the pleasure of staying here over labor day weekend, celebrating our 21st wedding anniversary. In spite of travelling frequently to luxury hotels we were astonished at just how Ritz is on a completely different level. While this was our first visit to the Ritz, we have been to Amelia many times so for us, the hotel really WAS the destination and we took full advantage - gym, pool, shopping, beach and even biking up and down the dedicated biking trails. Everything was A+. Of course the Ritz on Amelia a venue of singular beauty but the thing that struck us was just how great the staff were. It wasn't just managers either: from the woman running the clothing shop to the valets to the manager of events - everyone was just amazing. We wanted to mention Carilyn in particular who manages food services as we had the pleasure of meeting her at a manager social for marriot rewards members. Carilyn made sure we had an incredible dining experience and even left a special dessert treat for us in our room that night. You can tell when a place is being run by good leaders and it shows here in every aspect. In spite of it being labor day weekend and there being a wedding taking place, nothing felt hurried or crowded. Staff were plentiful, engaging, energetic, friendly and always hoping to help but also knew how to leave you alone when you were trying to relax. We ran into Carilyn one last time on our way out at Sunday brunch - there she was helping staff field the busy morning rush at Coast. Smile on her face, rolling up her sleeves to help out her staff and of course, finding a way to make us feel special one last time. To the staff there we wanted to say thank you again for making our anniversary so special. We will see you again soon!

Was here for a work event for a few nights and it was very nice. The staff were pleasant and always very professional. From the check in experience to the restaurant hosts & servers, to the various staff I passed by over three days, everyone was pleasant, professional and helpful. My room was great and had clearly been renovated in recent years. Everything was great there and I had a double-wide balcony overlooking the Atlantic. Beautiful sunrises! The only thing I’d say is that overall, this is a bit less special of a property than many other Ritz-Carltons I’ve stayed at. This is a nice resort with a beachy vibe, and great service. Very American southeastern beach vibey. So in this regard, it’s spot on. Again, it just doesn’t really feel special like a Ritz-Carlton.

Just got back from a 4 night stay at the Ritz Carlton at Amelia Island The Hotel and grounds are beautiful and well kept. We spent all of our time at the hotel and had a fabulous time. There was no reason to leave the premises as it has 5 restaurants and plenty to do. My girlfriend and I spent most of our time on the beach from 10 am to 6 pm. The beach staff who got us set up every day with chairs and umbrellas were the most amazing people. Always friendly and even gave us ice cold waters every day. We don’t really drink alcohol, but they had staff that would check with us often to see if we wanted a drink or food while at the beach. Even though we barely used this service, they were always polite and friendly with us. Always good to tip the staff at the beach nicely as they were out there in unbearable heat to accommodate us. During our visit (September 10th through September 14th) the beach wasn’t crowded and it was very easy to get chairs and umbrellas no matter what time you showed up. We knew it wasn’t going to be a busy week because lots of families have school getting back from summer break. The staff at the little ‘grocery’ store were awesome too! We got a few small meals ‘to go’ there and it was reasonably priced and delicious. They were always smiling and helpful every time we visited. The chocolate milk shake was one of the best I have ever had. I would highly recommend this hotel and would love to come back and visit again.