내슈빌 센티니얼 공원 근처 호텔

아름다운 리조트. 멋진 직원과 놀라운 크리스마스 활동. 우리의 한 가지 불만은 비용입니다. 방의 비용과 함께 그들은 특히 이 시기에 가족을 돕기 위해 다른 지역에서 보다 비용 효율적이어야 합니다. 하루에 45번의 주차는 극단적이고 음식 가격은 이 지역의 다른 대부분의 음식보다 45% 더 높은 가격에 책정되었습니다. 내 아내와 함께 그 놀라운 시간을 제외하고.

This used to be a nice place to stay, but has really went downhill. We have always stayed at this hotel but will not be staying again in the future. The hotel was dirty and in need of painting/ updates. Also, the continental breakfast isn’t complimentary anymore. I was surprised at how fast the place has went downhill in the last year since my family stayed. The light switch in the bathroom did not have a proper cover and a safety issue. Amenities were slim at the hotel, tissue box empty in the bathroom, broken soap dispenser and stains on the carpet. I think most of the recent reviews are fakes as they have one contribution and referring to the employee on a first name basis. Disappointing as this is a very nice area to stay while traveling, but definitely choose another hotel.

The bed was very comfortable and the shower had great water pressure and plenty of hot water. We were there 2 nights. Breakfast was adequate, but not exceptional. The person at check-in was not at all warm or welcoming; no name tag visible. However, Janice at check- out was kind and helpful. We had a number of issues with things that were broken or missing in our room as well as what appeared to be water damage from the shower in the bathroom. (There is a lot to be said for having a complete shower enclosure, not glass that only partially covers the shower.) I told Janice about all of our issues with the room, showed her photos I had taken, and she wrote everything down. I hope all of these problems have been addressed so future guests in this room can have a much more pleasant experience. My husband was in touch with management about our concerns and they were very receptive.

Exceptionally clean hotel right off 65 and within a 15 minute or less drive to Nashville. A huge bonus, we received an email letting us know our room was ready around 3 hours ahead of check-in time of 3:00 p.m. CST. I didn't eat but the breakfast looked and smelled amazing and the parking lot is extremely well lit. There are several restaurants within a two or three minute drive from the hotel, Kroger is next door and they do offer room service. They also have a very cute fenced in patio area as well as a nice pool and exercise room. I love that they have feather and foam pillows on the beds So I don't have to call the front desk to request foam pillows. This location has a robot that brings you extra pillows, towels, etc which was pretty neat. My only complaint would be that the air conditioner or fan does not stay on continuously. Therefore, when it kicks on and off, it's fairly loud and woke us up each time it turned off and on and there was a loud clicking noise that also woke us up several times through the night and early in the morning, It sounded like it would happen each time water was running for the toilet would flush from what we're assuming was the room above us. But we turned on white noise on our phone and that took care of the issues with sound. I would definitely stay at this location again.

I recently stayed at this hotel for a wedding, and it was an absolute nightmare from start to finish. When we first checked in, we were given a room that hadn’t even been cleaned—bed unmade, trash everywhere, and clearly no attention to basic housekeeping. This should have been the first red flag, but unfortunately, it was only the beginning. The hotel’s breakfast area was equally appalling. It was filthy, with food crumbs and spills all over the place, and no one seemed to be maintaining the cleanliness of the area. It was clear that the staff couldn’t be bothered to keep it even remotely hygienic for guests. After we got situated in our second room, we went downstairs to the reception area and the nightmare continued. The bartender (Jessica) was unbelievably slow, completely unmotivated, and made it clear they wanted nothing to do with serving our wedding party. The worst part? They openly bad-mouthed our group to other patrons at the bar. Completely unprofessional and unacceptable behavior for any establishment, let alone a hotel. The following morning I raised these concerns to the Assistant General Manager, Terry Craig, and things went from bad to worse. Instead of taking the feedback seriously, he gave me a condescending attitude and proceeded to defend the bartender's disgraceful behavior. Terry actually sided with the other patrons – the same ones the bartender was bad-mouthing the wedding party to – and said that *we* were the ones being ”a pain in the ass.” This was a jaw-dropping level of unprofessionalism. Rather than de-escalating the situation or even pretending to care about customer service, Terry smirked at me throughout the entire conversation and seemed more interested in dismissing my concerns than addressing them. I was simply trying to offer constructive criticism, but he was more intent on defending terrible service and showing off his arrogant, dismissive attitude. I cannot stress enough how utterly disappointed I am in both the service and management at this hotel. If you're looking for a place that values its guests and treats them with even a shred of respect, go elsewhere. This place is a disaster from top to bottom, and I will absolutely not be returning.

방은 깨끗했고 온도는 편안했습니다. 1층에 묵었습니다. 머무는 동안 따뜻한 커피와 따뜻한 차가 제공됩니다. 침대는 편안했습니다. 아침 식사가 가능하기 전에 일찍 체크 아웃했습니다. 호텔 앞 러시아워에는 교통 체증이 심했습니다. 호텔 직원은 체크인 및 체크 아웃시 친절하고 도움이되었습니다.

I must say, I travel for business frequently in Smyrna and Garden Inn is the best Hilton around. The rooms are exceptionally clean. The team clean every other day and the place is spotless. The chef makes top class cheese omelettes. He is so great. One negative is that the breakfast is way too expensive for what it is. $16, Hilton need to review that on maybe a per item basis. The MANAGER (woman I’m not sure of the name) is the most helpful woman I’ve come across in the hotel industry. There is nothing that she won’t do to make your stay pleasant enough. She helped me check in late, gave great local tips and was genuinely a lovely woman. She is a credit to the Hilton. I would also like to give a special mention to Jacklyn on reception. She is most helpful, so pleasant to speak to and nothing is too much for her. She is another credit to the Hilton and for just her and the manager, I will ensure that any visit in Smyrna lands me at the garden inn. Thank you team, for a top class service and exceeding expectations.