난닝 르네상스 호텔

훌륭하고, 친절하고 효율적인 서비스. 서양식과 중국식 선택 모두에 대한 훌륭한 조식 뷔페. 매우 편안한 침대, 넓은 객실, 아름다운 도시 전망. 아래층에는 다양한 와인, 차 등을 제공하는 잘 갖춰진 로비 바.

영어: 프런트 데스크 리셉션에서 사전 승인 보증금으로 쓰인 카드에 1000 RBM을 청구했습니다! 체크아웃할 때 호텔 매니저가 Didi 예약을 도와주다가 잘못된 목적지를 입력하는 끔찍한 실수를 했습니다! 난닝 르네상스에 브랜딩을 대표하는 직원이 왜 그렇게 비전문적일지 모르겠습니다! 브랜드 관점에서 볼 때 경영진이 진지하게 살펴봐야 할 큰 실수였습니다! 경영진이 저에게 이메일을 보냈을 때 제 피드백이 경영진에게 강조되었지만 그 후로 답장을 제공하지 않았습니다. 설명이나 제공할 개선 솔루션이 없다고 생각했는데 실망스럽습니다! 이 호텔의 실제 분위기와 음식은 괜찮았지만 브랜드를 대표하는 인력이 부족하여 심각하게 검토해야 합니다.

호텔의 서비스 직원은 매우 친절하고 서비스는 매우 사려 깊고 환경은 나쁘지 않습니다.그것은 사무실 건물로 둘러싸여있어 출장 및 행사에 적합하며 살기도 매우 편안합니다.

great economical car hire, the car was brand new and is powerful and easy to drive, car was deliver to the airport.

Good location, a lot of restaurants can walk by, close to the concert stadium. Staffs are very polite and friendly.

Overall the hotel is well organzied. Only staff not smart, careful and not detailed in mind. My stay extended one day, since cannot change the original booking (a 2 days stay), I made another one separately. Upon check in, reminded reception, and the gentleman did arranged my check in through out entire 3 days. Unfortunately, the assigned room at 19th floor (?) has bad smoke smell, thus I requested a change of room, at first the customer service lady on phone asked me to open window, and giving different kind of excuse and tried to refuse my request, after much request, she said she will arrange and will can me back. Which took 15-20mins and still no return call for updates, until I called again and finally got a change of room to 18th. another 2 bad experience were : 1) after changed room to 18th, only 2 days being arranged and on the 3rd day when I returned to room, my card was disabled and I had to go down to reception and got my card reactivated, where the girl did challenged me about my booking, said it's no record showing that I have 3rd day booking... 2) my booking is executive room, with free lounge service, after being moved to 18th, I am not able to access 19th to enjoy the lounge, and, I had to go down to reception, again... for the rest, overall service is OK, and the lounge is great.