더 리츠-칼튼, 난징

掐指一算已經快五年沒來金陵了，這次五一假期帶家人來體驗一下六朝古都的魅力。酒店選擇了2020年開業的南京麗思卡爾頓酒店#，應該算是南京酒店的天花板了，雖然對五一假期的人流有所心理準備，但是現實還是給我好好上了一課，下午快五點抵達酒店，竟然告知房間還沒準備好，還要等待兩個小時左右，無奈衹能先去西餐廳對付一下。房間整體佈局比較合理，進門是步入式衣帽間，裝修陳設典型的RITZ風格，沙發式的飄窗設計，讓遠處視野一覽無餘，這次定的東向的山景房，紫金山一覽無餘，玄武湖也能看見個尾巴。早餐中規中矩，沒有預想的豐富，八點半以後餐廳門口已經排起長隊，酒店承載能力有待提高。不過值得稱讚的是酒店服務水平確實很高，多妹小姐姐出行前提前聯繫確定有什麼需求，歡迎水果和小獅子玩偶也都準時出現，禮賓態度和藹有求必應，總之平日來南京打卡還是值得一住，但是節假日房價溢價一倍以上就有些“怨種”了……

不知道某書的麗思天花板如何來的，來南京旅行的第二晚，看了某書及評價來體驗這個“天花板”，從酒店設施以及裝潢來講卻為奢華，房間整體也乾淨，床品舒服，游泳池也體驗了，雖然長度不長，各種配套都是很齊全！房間的洗漱用品，這個牙刷簡直是刷到牙都疼的存在，沒見過住過的任何星級酒店是這個標準！梳子也是塑料特別破的，我頭髮比較長，梳一次能把梳子梳壞，真的這洗漱用品也是差到很搞笑，一個金鑽酒店洗漱用品是這個標準！來講到最不滿意的0.5分的服務！評價裏有看到住客評價從預訂到退房都有賓客關係聯繫詢問，入住前沒接到任何電話，辦理入住時員工會引導你進行付費升級服務（當然處於個人意願）入住麗思想要一個標誌他們的小獅子，前台告知沒辦法贈送，各種軟磨硬泡送了一個小的孔夫子給我，後續下圖大的是我個人購買的（268一個）服務人員的各種都是冷冰冰，2000多的酒店，不管是以我個人還是常入住麗思你們所謂的會員，作為服務行業勸裏面工作人員不要帶有色眼鏡，我能花幾千住你南京麗思，下榻不管是什麼價格不是你用有色眼鏡看顧客的姿態！成都的麗思對於你們來講裝潢不如，人家服務甩你們幾條街，天花板快別天花板了，在店所有不滿意，並不是退房一個電話下次升級能略過的，自媒體橫行的時代，你們可以做網絡“天花板”，做不了平等顧客，就好好服務你們的會員吧！

房間空間大，視野好，非常安靜，設施齊全 酒店位置地處南京最繁華地段，吃飯逛街玩景點都很方便，室內設計也是在充滿英倫復古貴氣的同時，兼有摩登時尚的元素和中式風韻。 賓客認識部的Doreen提前聯繫到了我們並瞭解需求，非常的貼心，還送了一衹小獅子。大堂和前台的工作人員也都非常的熱情，讓人賓至如歸。

My stay at the Ritz Carlton Nanjing was full of twists and turns. Somehow, they hadn’t checked the room for problems before letting guests check in. The air conditioners were off even the housekeeping said the temperature would be dropped after 10 mins, the technician came and said the air cond unit's engine was off. The shower water pressure was unstable, freezing during use, and the gap at the shower door is too wide, causing water to leak out. The TV next to the bathtub couldn’t be used at the beginning, it turned out the remote control was out of battery. Overall, the design style of the room combines modern Chinese and Western vintage elements. You can spend your lazy afternoon with a cup of Yuhua tea in your room. The spa, gym, and pool are located on the 40th floor. The masseurs and staff are professional and friendly. You could enjoy your me-time or work out in a relaxing atmosphere. Special thanks to Zoey and Yuki, very generous and helpful staff. Honestly, my 5-star service goes to the manager, Mr. Gray, at the executive lounge, he provided outstanding service! He is very genuine and sincere. He knew that our return flight was delayed and offered us the opportunity to rest in the lounge until we were ready to leave. Besides, there is one more staff Mr. Jon from the concierge, he recommended us to go to several local places in Nanjing to try the local food, exploring the traditional Nanjing in a different way. Thank you Gray and Jon once again!! Hope to see you 2 in the future!

南京🌰號稱國內麗思天花板，果然還是有點東西的。套餐包含行政酒廊五頓餐，雖然因為行程安排衹享用到了早餐晚餐和下午茶，也已經十分划算了。房間設施都還蠻新的，至少比上海的要好太多，景色雖然沒有對着玄武湖這邊但因為是最高層視野也還不錯。提前就有管家加微信一對一服務，這裏感謝客房認知部Betty，有問必答耐心細緻。每一位工作人員都熱情有禮，服務天花板沒得説～美中不足是床實在太軟了，腰突人捲了個毛巾墊着，還是沒咋睡好🤣