Our stay was marred by the fact that our room wasn't serviced - and we were told that we left the hotel too late in the morning (10.30 am - after breakfast); and our early night disturbed by a very loud air conditioning unit, like a plane taking off. For that one, we were told that would improve once the attached shopping centre closed at 11pm as that was drawing the power for the a/c (and yes it was better after 11 pm). We were offered a change of room, but no staff to help us so we would have to repack and then unpack ourselves, which is unacceptable. .The site also promised a swimming pool - but without a car, it is unaccessible. We are still waiting several weeks later for our refund. Shame, as the rooms were large and comfortable and the staff very friendly - I guess they just don't understand that, in the service industry, customers should come first.
번역