Stayed here with my family for 2 nights. I have stayed in so many hotels in Fiji but this was one of the worst experience I had. It looks very beautiful from outside, the lobby was quite specious with a lot of sitting space. Check in process was fast as we have arrived around 4pm by then most of the guests must have checked in as the checkin starts at 2pm. We were escorted by the potter to our room. Unfortunately there were no elevators, I had to take my 2 kids (10yo & 3yo) to the room which was on level 3. Along with us was my mum who is a heart patient :( On our way to the room we noticed the passages looked very dirty and it seemed like it hasn't been cleaned for so many days. Bird poop were almost everywhere. We got into our room, the room smelled really bad, as if someone had just used the toilet and left.. argh! The bathrooms and handbasin seemed to be not washed or cleaned for years. The bed sheets were all stained and we asked the reception to have this changed. They changed one only. We had asked them to chang pillow case but they didn't change that. We didn't have any towels in our room. When we called to enquire we were told that it is still in the laundry. We waited for almost 1.5hrs and called again that we needed the towels urgently as we were running late for a function. The brought us towels which were all stained and looked really dirty as if it was never washed. Breakfast was ok. They had bread, cereals, porridge, fruits etc. But I think it was not worth the money we had paid. Pool was very nice and well maintained. Next day we kept asking the housekeeping guys to clean our room but they didn't till I called reception and asked them to send the housekeeping to clean my room which was after 3pm. I had to ask them to change sheets, towels, sweep n mop the room. The staff listened to what was requested so I had no issues with any staff. I feel they are not trained well and they waste they day yarning away. I had asked them to get us a few plates for our lunch, but no luck, I waited for almost 20mins and went by myself to get the plates. We also requested to give a room at the ground floor but they couldn't accommodate due to full house, so not flexible if you wanna change room. Well that was my stay at Nasau and if you are looking at booking this place then better do research first before you book as you might be wasting your $$ here.
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