Caught in heavy rains while on my way to Delhi, I had to make an unexpected stop in Mumbai with my two toddlers. In the chaos, I spotted The Fern Hotel in Goregaon and rushed in, hoping for a room. Unfortunately, the hotel was sold out. But the front desk executive, Hamza, went above and beyond—he kept checking the system for any last-minute cancellations. Just as I was stepping out, Hamza called me back to say a room had become available. He not only ensured I got a non-smoking room but also gave me the best possible deal and included all the necessary amenities. For a night filled with uncertainty, this kind and thoughtful young *** was nothing short of a saviour—truly an angel in disguise. Hamza’s gesture left a lasting impression on me, and because of him, I now hold The Fern Hotel in the highest regard.
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