부르크블리크호텔

Great place to stay for a visit in Bernkastel- Kues. Rooms were a good size, super clean and beds were comfortable. There was a fan to cool down the room in the hotter weather. The staff were super friendly and the breakfast was amazing (buffet with lots of options German style). Parking was important to us and for the place to be in walking distance to the city centre (about 15 min or so). They do have a wine bar with lots of wines (but note that it was the only option in this neighbourhood). The only thing to be aware of is that the rooms are not very well insulated and you could hear noise from the neighbouring rooms. Also, there is no fridge in the room (didn’t bother us but something to be aware of). Overall we would highly recommend to stay here and hope to be back one day!!

This looked great on paper, and could have been as great as the restaurant in the building, but no. In regards to customer service this place misses the mark, big time! On arrival the male worker had a toddler on the reception desk. The pierced lady worker was on her phone, and seemed torn apart in between staying on the phone or attend to guests. During check in we asked for a place to eat, she had no idea if anything was open. This time of year is off season in the region so a little bit of actual knowledge would have been nice. However, after spending the afternoon outside in the area we return, and asked about hitting the winebar. It was 5pm, basically everything in the village, including the old town, was closed and she says: we open at 6pm. Case closed! This is where service minded people would have offered us a solution, but not this woman. Instead we spent 3h in the hotel room emptying the "mini bar", before heading for dinner. The room was fairly clean, has a paper thin door, but to get the automatic light on in the hallway leading into it one need to flap around ones arm to get the switch to take action. The pillows are a joke, and at breakfast the ordered hard boiled eggs sprayed out like lava cakes. So no, for sure this was not our cup of tea.