폰트레시나 마운틴 뷰 호텔

The Grand Hotel Kronenhof, located in the Engadine valley in the Swiss Alps, is not just a Five Star Hotel, it’s officially a Five Star, Superior hotel. Why is that? For one thing, it’s the Swiss hospitality and the professionalism of the staff. The Reception staff and the Concierge make one very much at home as soon as a guest enters. In fact, Daniel Stauch, the Head Concierge/Guest Relations, is always very responsive to our questions and requests even before we arrive at the hotel. The superior service flows through reception, the concierge, the dining room, the bar, the spa and housekeeping. Every wish and need is promptly fulfilled with a pleasant smile. We have vacationed at the Kronenhof four times. Each time we arrive, we receive a royal welcome full of smiling faces. While a receptionist efficiently checks us in, our bags are whisked off to our room. The Kronenhof team is committed to making every guest’s stay a joyful, memorable event. My husband and I consider the Grand Hotel Kronenhof our home away from home. Among other awards, the World Luxury Spa Awards granted the Grand Hotel Kronenhof, the 2016 Global Spa of the Year award. The spa truly deserved that award. We enjoyed the water jets for every part of the body and the walk-through warm-to-cold stretch of pools, all of which are not only relaxing but also therapeutic for aching muscles and even burning nerves. The walk-through warm-to-cold stretch of pools cured the injured, burning nerves in my husband’s feet. It is a pleasure to close each day feasting in the Grand Dining Room, accompanied by the soothing sounds of a talented pianist, but be prepared to go on a virtual reality diet upon returning home! We could write a book about the Grand Hotel Kronenhof, but we will stop here. We’ll be back in 2025! The Houses

We stayed in a standard room, which was big but fairly basic, though clean. Good amenities (the room had a kettle and a coffee machine). Efficient housekeeping staff. The shower & toilet was was modern and quite large, with a bath and a shower. The hotel welcomes dogs, we found some really nice. big (and friendly) breeds in the lobby more than once. The lobby area (bar, etc) have a lovely, upmarket ambience, with equally friendly, smiling staff. Though Pontresina railway station is a 10-12 minute walk from the hotel, it's terribly uphill from the station to the hotel (preferable the other way). The hotel provides a free transfer though. There are lovely walking areas around the hotel, both forest and urban. Plenty of car parking at the hotel, though a booking may be needed. The food in the hotel is amazing, though expensive.

I hesitate to write this review, because I typically try to work things out directly with the property / restaurant, but my husband and I had a very off-putting experience at this hotel, which was the last accommodation of an amazing 2 week hiking trip through Switzerland. This hotel was booked well over a year ago through a tour company we used for our self-guided 2 week trip. At that time we requested an upgrade to a junior suite as pictured on their website (big windows, lots of light, sitting area) - the request was granted and we paid the junior suite rate. We arrived after a long day of traveling and were shown across the street to a 2BR 2BA suite in an old historic bldg (Ca Rossa Suite Satory). You might think - wow that's great. However the suite was very dark due to small windows that sat high on the wall, very hot / stuffy, little air flow and had very low door frames that my husband worried about bumping into (it is a renovated historic bldg). Although spacious, this was literally the COMPLETE OPPOSITE of the type of room I would ever choose to stay in - - you couldn't see out the windows unless you were standing and there was no view whatsoever. It was completely depressing to me. I went across the street to request a fan and asked a woman (who turns out to be an owner) why we were in that room. She responded with some indignation.....because you got an upgrade...... to which I responded that we booked a junior suite well over a year ago..... she proceeds to tell me that this is the busiest 2 weeks of the summer and many of her ”regulars” that stay a full week were there, so she had to move us or CANCEL OUR RESERVATION. I was stunned. I've never in all my years traveling had anyone basically say, we moved you, despite your confirmed reservation, because otherwise we could have had to cancel your reservation. We were not given an options / choices that might have been more to our preference. It was assumed we would be ”happy” with this ”upgrade” - - she was obviously put-off that I wasn't thanking her for this upgrade we didn't want. It's only an upgrade if it's something your customer wants. And a historic bldg, with little light, little air movement, no view, that's like a cave is not my idea of an upgrade. It was such a disappointing end to 14 wonderful days staying at wonderful accommodations, with kind friendly owners. This was not the way you treat guests of your property, even if they're not your ”regulars”