Best Western Crestview Hotel & Suites

I’ve stayed at this place before! Room was clean and renovated. This time, my room was dirty. There was hair in the bathroom sink counter and hair in the shower. Also a dead spider. Additionally for check in - they were supposed to send a code so I can get through my room door. Didn’t get the message about my check in codes and contacted ********** to inquire.

I liked the self check-in. Self-parking was convenient. Room was clean. The bed was surprisingly comfortable. The only negative was the mini refrigerator never got cold.

The hotel has no staff in site. Our door didn't recognize the provided access codes, probably because the lock was broken. But with nobody on site and nobody responding to emails / calls we were stuck and couldn't enter the room. An exceptionally bad experience. Also, the gym has multiple fitness machines but only on treadmill was working.

Smelled like fish. Although staff offered me for a room transfer but my clothes already stinkef

Lots of little things weren't great. The first code to the room didn't work and had to be reset. The tv remote didn't work when we arrived. There's no fan in the bathroom, so it remained steamy after showers. A light switch was broken, the tp holder wasn't properly attached to the wall, so tp slipped to the floor when used. Stairwell was full of trash the whole weekend. Overall, the stay was fine, despite these annoyances.

Check in was smooth and staff was beyond friendly. Very clean and maids were professional and respectful.

The chair was a bit uncomfortable as it pushed you forward, not easy to relax in that position. Other than that, we loved our stay. Thank you.

Check in was online, room was very comfortable and surprisingly quiet, and the water pressure in the shower was great. Plenty of parking and extremely convenient location on El Camino with close access to 85.

This is a perfect place for me. Just clean and comfortable stay. There a workout area that I did not use. Business center which is closed due to Covid. But just simple in/out a place to sleep and rest. Comfortable beds, roomy with frig and microwave. Don't need fancy lobbies, meals onsite, etc. A good value stay. Easy walk to a number of local eateries. I would stay again since I'll be visiting this area regularly.