아파트호텔 아다지오 몽펠리에 센터 코메디(Aparthotel Adagio Montpellier Centre Comedie)

We booked a family stay through a Tour Operator. At our arrival there were no rooms available. Our Tour Operator told us that the hotel had overbooked (the hotel never acknowledged this). We have not been reimbursed for the costs of this fraudulent practice and have received no apology from the hotel. It is very unpleasant to arrive at a hotel after a long trip and not have the room you paid for.

When we arrived at the hotel we were told that we had no reservation. Our trip was a family trip with two children. We showed them the photocopy of the reservation, they were not satisfied and demanded that I show them the original email (on my mobile phone) and that I call my tour operator, which I did. Finally they put me up (after three hours at the hotel reception) in a hotel that did not have the characteristics I had chosen. The hotel in question was under construction (Novotel). The tour operator commented that the taxi journeys had to be paid for by the contracted hotel. The taxi driver told us that we had to pay for them ourselves. I am still waiting for reimbursement. It is terrible to arrive at a long booked hotel with two children and have no accommodation. I think this kind of overbooking practices should be highly punishable by law.

As always Accor hotels do not disappoint. The apar**ent is spacious and well equipped for self catering. It is ideally situated close to shops, restaurants and the old town. There is a lovely communal courtyard to relax in as well as a communal lounge area with some games and a kitchen if you want to entertain friends. There is also a laundry which was very welcome after 4 weeks on the road and only hand washing. The staff are friendly and helpful. I don’t often score a 5/5 but this hotel ticks all the boxes.