더블트리 바이 힐튼 호텔 몽고메리 다운타운

It looked to me like an old Embassy Suites. One of the elevators makes a terrible noise when door opens and closes. The ice machine on 3rd floor didnt work. The smoke detector in my room started 'chirping' in the middle of the night. The front desk said there was nothing they could do and suggested i take the battery out. Overall a very underwhelming experience for the Hilton brand.

There was only 1 staff member at all times doing every task at the front desk. They had to answer phones, check in/out customers and deal with other issues with customers. When we entered our room, it was dirty. The garbage cans were half full from the previous occupants. The mirrors had big streaks on them. The TV had splashes of liquid, it just felt gross. We didn't even bother calling to complain and go down to speak to a staff member because they were so overwhelmed trying to help everyone. The beds were clean and the following day they cleaned better. We would not stay there again.

You must ask for service if you want your room maintained. There is a tiny sticker in the upper corner of a mirror. There was a vacuum cleaner in the hall, I guess if you wanted to use it. Likewise there was a bin for you to dump towels. Never seen anything like this especially at DoubleTree. When I had leftover food. The front desk person told me, just leave it in the hallway. Disappointing service for this caliber of hotel!!

It took 3 rooms before it was just right. Arrive past 7pm from a long drive from New Orleans. Bobby from front desk gave us room 513, but when we opened it, there was clothes and things all over the bed. So went down and reported. Bobby gave me a complimentary breakfast and new room 512. When we entered the room, it was dirty- stain on the bed, carpet dirt & debris all over, awful smell, remote for TV was missing and hair on the bathroom sink, toilet bowl and tub. I went down again, reported and I asked to talk to supervisor. GM Moe apologized, gave me a complimentary parking and new room 528. It was a bit cleaner than the former but still need improvement. Also in the morning, I needed to go down the front desk to pick up hair dryer because housekeeping can't bring it up to me when there should be one in the first place. The staff especially GM Moe tried to resolve the inconvenience with out argument and complementaries. I and my family were definitely stunt that this was part of Hilton hotels but does not meet the expectation.

The staff was very courteous and professional. We arrived past midnight to a room that was one towel set short and coffee maker not in the room. When I let the front desk staff member know, she immediately addressed the issue and resolved our needs. The two things I would recommend is change out the air conditioning system to central air as the system is extremely loud and the elevators doors are extremely loud.

The baggage carts were all broke, all of the ice machines were broke, their printer didn’t work, the lobby floor and the elevator floors were dirty. The room seemed clean, but the carpet is really old and brown so it was hard to tell. Staff were all very friendly