Hyatt Zilara Rose Hall

Beautiful grounds/ beach. Great DJ poolside. Drinks are delicious but bar staff will skip around you if you haven’t tipped yet, and avoid you all together on the beach. Cabana is a waste of money jammed in the middle of the other beach chairs. They leave a bottle of champagne with no glasses and no staff came around until it was time to sign for the bill. Food is pretty good for an all inclusive (many restaurant options). The dinner on the beach was well worth it! The tour (four play) Dunns River falls/zipline/ horseback/atv was amazing! But the staff was useless with booking no input no pictures no interest. Overall you can have a great time here but it is in spite of the service not because of it.

Food was amazing, everything I tasted was great. Service was good, activities were good and the pool areas were enough for everyone to have a good time. However, the room and surrounding area including the elevators need some attention when it comes to cleaning. That would be the only reason I would not return.

I want to say a huge thank you to Tiana at front desk. Top notch customer service from start to finish. She’s the reason why I love to stay at this resort again. Also, I would recommend music near the pool area. 10/10 review for my experience.

The property was overall clean and the staff was very nice. The food was excellent and we had a great time I would definitely let my friends know to book this resort

Friendliest staff I’ve ever met first time in Jamaica and loved everything about the resort. The best is that you have access to Hyatt Ziva next door as well for everything so you get the best of both worlds. Love everything about the resort except the dinner at the buffet can have better choices for food, my only complain. Would definitely recommend for someone going there adult only resort.

We have been to many all inclusive resorts over the years and I was very pleased with this property. The staff was excellent and very helpful and friendly. There was no shortage of dining options and places to get quality mixed drinks and snacks. There was also entertainment each night at various locations to include a band, ****** night and solo singers in the lobby, etc. It should be noted that the beach at this property is enclosed by rock structures, so you can't take long walks or have access to any beach except in front of the Hyatt Zilara and sister property Hyatt Ziva. The beach sand is nice but is somewhat rocky when you enter the water. There are designated places to enter the water, which are also encircled by rock structures and ropes.

I can't give enough credit to your staff from the Manager to housekeeping and everyone in between, they went out of their way ALL the time. However, the property is at best 3 star. It is in serious need of upgrading, the cement floor have large and deep erosion making walking dangerous in some areas. The plumbing is iffy, the entire 8 days I was there, the bathroom in the gym was out of order. the swim-up rooms are a waste of money. This is the first of many resorts I've visited with swim up room and this was the first with the pool always shaded. The food is excellent with the exception of the Asian, not very flavorless or authentic.

I didn’t like the corner room near the stairs. The staff were good, particularly the. Chef Julean and Keisha in the Italian restaurant. Keisha in Zen..fantastic service.

First time staying in Jamaica. The Hyatt Zilara is a great place to stay. Only 10 minutes from the airport. Staff is super friendly and the food is excellent. I highly recommend the tomahawk steak 40oz but it was an extra charge. The Zilara and the Hyatt Ziva are connected properties and we had access to both. The Zilara was adults only, the Ziva was for all ages. Rooms were very clean with plenty of space. The property is big with lots of areas to hang out with hot tubs, fire pits to relax by in the evening as well as plenty of bars with DJs and TVs if you want to watch sports. Bartenders and waitstaff make sure your drinks keep coming. Some resorts can be stingy with the alcohol, but this resort is not one of them. I will come back.