셀러브리티 빌라 자메이카

Didn't actually stay here but had a paid and confirmed booking. To cut the long long story, the hotel denied me check-in on arrival and insisted that they had communicated to me about their cancellation. I check my email and realise that they sent me messages while I was mid flight to a few hours before I landed asking me to cancel the booking as they don't ahve staff. They said I'll get a refund. The demand for refund two weeks later bore more drama as I was informed that the booking is not refundable and that the hotel has declined since they cancelled when they couldn't reach me. A very detailed and strong letter to the booking site company copying some with accompanying documents secured my refund including taxi costs of driving around to get another place.