알베르고 디푸조 모노폴리

Where do I begin? The ladies at reception were NOT at all welcoming, far from friendly and NOT at all accommodating. We had advised them of our arrival at 12:30 pm with the hopes of an earlier check-in. Check-out is at 10:00am while check-in is at 4:00pm. Don’t tell me they could not have made arrangements to have our room ready. Important to note that they close at 1:00 and reopen at 4:00pm. We were exhausted from our drive and had to wait over 3 .5 hours to get the room keys in the extreme heat. The air conditioning didn’t cool down the apartment at all. That said, we didn’t sleep well since we were literally dying of heat. The lights in the apartment are set to go off automatically so we were constantly having to turn the lights back on. We also ran out of toilet paper and were told to pass by reception rather than having them bring it to us. Noting that they are closed in the afternoon and reception is in a separate building altogether. We also had to pull out the trash to avoid any service charges. Disappointed with the breakfast. Limited selection and tasteless. Silvia and the other girl at reception were very “antipatici” as you say in Italian. Bothered and with long faces. The only friendly face was Mario.

This place is simply amazing! It was the best room I took on my trip to Italy this November (we visited a total of 16 cities and stayed at amazing hotels, but no room like this one). The room was very beautiful and giant, comfy and cozy. The bathroom is super modern and big, comfortable as well. The girls at reception are incredible. They did everything to make our stay wonderful. I made a mistake in the reservation because I had to do it at the last minute before the trip, and they handled it perfectly. They helped us solve the problem with *********** and gave us the best tips during the trip. They had a guy helping us take the luggage from and to the car that could be parked at a parking lot out of the city center for free. One of their tips was to go to the restaurant Il Guazzeto where I had the best fish I could ever try in my life. Outstanding trip and service! Thank you!