크레이턴 호텔

A friend and I popped in at 4.15pm for a quick cuppa and a bite. Yes! They were still serving! We made our orders, drink and food in the rear, sunny area. The waitress didn't quite understand what a lager shandy was but my friend was satisfied she seemed to understand. Some 5 minutes went by and she returned with his shandy which had very little lemonade in at all. Another long wait and his salad appeared. He started to eat but his chips hadn't arrived. The waitress came by and asked me if was Latte that I wanted. I was shocked and confirmed that it was. My friend asked about his chips and was told they weren't ready yet and he said that was very poor service but she walked, almost stalked off, completely ignoring him. Halfway through his meal, he stopped eating and commented to me that his chips still hadn't arrived. I reminded him I was still waiting for my fajita!! She finally delivered my latte and the chips arrived. 2 bowls. Clearly 1 for him and 1 (that I hadn't ordered!) for me. Long pause as she took offence to being told that the chips were ordered with the salad. Gave a personal excuse rather than being the correct face of the customer contact. Then she left. Another few minutes and I went to the bar area to ask about my fajita. The 2 different girls were clearly having a private conversation and, although I was seen, the conversation continues for perhaps 20 seconds before I interrupted them and asked about the fajita. Yes, it's coming. It's being cooked at the moment!! I would say, at this point, we were the only 2 customers in that area - they were not busy! My fajita duly arrived, it was nice although the second half was noticeably cold at the point it was cut in half. I know it's difficult when a hot meal includes a small salad on the side of the same plate. Perhaps it should have been served on a separate, warmed plate. Well, I was suitably sated but what a place!! Insolent service from staff who are effectively the forward face of the establishment! And no joining up of the menu delivery. In my family, we were never allowed to start eating until we all had food on the table to eat. I died waiting and my friend would have died waiting!!

We had our Son Christening here last weekend in our own private function room . Food was absolutely fabulous not to be faulted . Staff were more than helpful and very friendly and polite. The fucntion room (buttermarket) was perfect size for a close family gathering, room was warm and well set up for us . All the staff in the Creighton were more than happy to help and no request was to much .. Thank Yous . Rachael