Château de Riell

We had a great family weekend in this special, extraordinary and excellent hotel and restaurant. The quality and friendlyness of the service, food and facilities were outstanding. Especially the breakfast was a highlight benefitting from the excellent cuisine of the chef.

We’ve had a wonderfull stay at this nice Chateau! Very kind & hospitable staff. Hospitality how it should be.

The chateau is extraordinary. Beautiful location, magical, comfortable room, incredible view. The staff was lovely and helpful. Small details and quirks to make our stay memorable. However, we would not eat at the restaurant again. It's more looks than taste - sure, the dishes that come out look beautiful, but the food itself was just okay. More than that, we had awful service - truly it tarnished our experience, unfortunately. Our waitress didn't explain the menu or what to expect, the menu itself (especially the dessert menu) was unclear and when we asked for clarity she pretty much humiliated us in front of the restaurant, raising her voice and shouting at us. Truly it is beyond my comprehension why someone like that would work in the service industry, and it's too bad.

There are no complaints about the hotel except for it should be classified at 4*. There is a lack of amenities and srrvices to qualify as a 5*. Also the breakfast doesn't live up to that. Staff was very friendly, the location is picturesque and the building and rooms beautiful.

The ratings of this Hotel are well earned. We enjoyed our room near the pool with a private terrace for relaxing and reading. Large bathroom with double sinks, with a rather hobbit like decor. Kitschy and we liked it. Great hiking in the area and the hotel supplies clear directions in writing. The Hotel's restaurant does really fine and creative food, professionally served. The Breakfast room is seemingly suspended on the side of the small canyon. Breakfast is a bit pricey, but top quality croissants, rolls, bread, and fresh squeezed orange juice. Our 2 nights here were really nice

The Chateau de Riell was a wonderful experience on our trip to the Pyrenees. Our room was lovely, calming and charming (“Bambou”), the housekeeping staff attentive in a good way, and the views from the room were spectacular. The breakfasts were incredible and I’m picky! Don’t skip the croissant! It’s vacation! (Several kinds of yogurt— sheep’s milk, cow and goat, for instance, incredible baked pastries, fresh fruits, eggs to order, I can’t possibly do it justice but you get the idea). But what really distinguished this hotel from any other we’ve stayed in was the exceptional staff. The manager in particular went out of his way to help us; in fact all of the staff really went above and beyond. (My coffee spill in the morning on my white jacket was addressed by someone saying “We’ll take care of it, you’ll have it back tomorrow”— and they did). We felt that every need was met cheerfully and immediately. The grounds are lovely. After each day of hiking, it was wonderful to return to. We did sign up for the thermal baths in the related hotel— I’d highly recommend that as well, especially on your last day.