미줄라 Gallagher Business Building 근처 호텔

아주 좋은 경험. 매트리스가 너무 편안해서 일어나고 싶지 않습니다.

Spent a couple months in Missoula for work and could not recommend this hotel more. From the general manager Ashley to the front desk staff, everyone was extremely friendly and attentive. The hotel itself is wonderful. I couldn’t have asked for a better stay. I’d also like to give a tip of the cap to Gwen the bartender. When you are away from home for so long, it was nice to unwind with a beverage in the evening. Gwen became a familiar face and did an outstanding job of not only being a good bartender but being a pretty cool all around person to talk to. If you are looking for a hotel in Missoula, you can’t go wrong with the Residence Inn.

나는 수년 동안 Home2Suites의 직원이었고 힐튼 속성과 고객 서비스 및 태도의 중요성을 이해했습니다. 남편은 장애가 있고, 운전하는 긴 하루를 보낸 후, 우리는 로비로 전화를 걸어 직원 중 한 명이 침대 전에 간식을 즐길 수 있도록 몇 개의 접시와 용기를 가져올 수 있는지 물었습니다. 파자마를 입고 있었는데 간단한 요청이라고 생각했어요. 전화에 응답한 사무원은 ”우리는 그냥 그렇게 하지 않을거야. 로비로 와서 가져와야 할거야”라고 말했습니다. 남편은 로비로 내려와 식당 테이블에 앉아 있는 세 명의 사무원들이 휴대폰으로 웃고 있는 것을 발견했습니다. 접시와 은화를 요청했을 때, 고객을 섬기는 것은 고통스러운 태도로 만났습니다. 힐튼에서 일할 때 모든 요청이 넘나들고 미소로 수용되었습니다! 우리 방은 Garden Inn 숙소로 가격이 비쌌습니다. 우리가 요청한 방이 아닙니다. 불행히도, 그것은 우리에게 좋은 경험이 아니었고 우리는이 힐튼 호텔에 다시 머물지 않을 것입니다. 이 호텔에서 예약하기 전에 리뷰를 읽었 더라면 좋겠다고 생각합니다. 메리어트는 길 건너편에 있고 그 숙소를 시도해 볼게요.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

로비는 입구에 훌륭했고 직원들은 매우 환영하고 도움이 되었습니다. 극도의 불결로 인해 방을 세 번이나 바꿔야했습니다. 내가 있었던 첫 번째 방에는 침대 사이의 바닥과 의자 뒤에 / 구석에 침대를 숨 깁니다. 두 번째 방은 발코니가 있어 훨씬 좋았습니다. 검사 결과 조리대는 설탕과 엎질러진 액체로 덮여 있었고 건조되고 응결되었으며 탁자 위에는 기름진 그림이 인쇄되어 있었습니다. 냉장고에는 녹은 아이스크림과 오래된 커피가 열린 용기에 가득 차 있었습니다. 내가 있었던 세 번째 방에는 도처에 다소 두꺼운 플라스틱의 부서진 조각과 함께 바닥의 침대보 아래에 쿠키가 있었습니다. 구석에 있는 의자를 옮기자 팝콘이 바닥 전체에 깔려 있었고 부끄러운 보호대 아래에 있던 침대보가 세탁되지 않은 엎질러진 음식으로 덮여 있었습니다. 나는 칩을 통해 예약했고 선불로 인해 예약을 취소할 수 없었습니다. 아니면 절대적으로 그랬을 것입니다. 알레르기가 걱정되는 어린이나 동물이 있는 경우 숙박하지 않는 것이 좋습니다.