Quality Inn Mineral Point

Paid extra for a room with a Jacuzzi bathtub and it was filthy dirty! Filled up tub and turned on jets. Black guck came spewing out and the water was BROWN!!! Drained the tub and took pictures of the filthy jets. Then went to take a shower. Shower head was so gross and covered in what appeared to be hard water calcification crud. The shower bar had filth on it and when I tried to turn on shower, it only drizzled while the water poured out of the tub faucet. Had to wash my hair by leaning over side of tub. Ridiculous! Called front desk and complained. No cleaning staff on duty, as it was night time. Asked for refund or discount. Was told to ask front desk personnel at check out next morning. I did, but was told only a manager can authorize that. I asked for the manager's name and number. Contacted manager and was told sorry but no refund or credit. Will NEVER stay there again. We stay in Platteville now when we visit relatives in the area. Horrible experience and terrible customer service. Oh, and yes I'm a CHOICE MEMBER!!

This hotel is clean and quiet, and the breakfast is solid. The only bad thing was that I was going to shower on the second night and the faucet handle snapped off in my hand...as it was late on a Saturday night, they weren't able to get someone in to fix it that night, which I totally understand, but said a maintenance guy would be there the next day, and that's pretty good for a small town like this during a weekend. I just was concerned that such a serious mishap occurred in the first place.