호텔 카이저 프랑크 요제프

The bed in the hotel room was very comfortable. The corridors were nicely decorated with many beautiful paintings. The kids loved the swimming pool and had a lot of fun. The staff was also very friendly. We had a great holiday there with friends.

Reception unmanned on arrival. I had to ring for reception and service in bar. Pool not heated as per internet. Furniture round pool not as shown on various travel sites and the area was vastly overgrown smothering beautiful plants. I did not have a sheet or pillowcase on my bed. The shower was cubicle was damaged and an electric socket exposed 15 inches from shower opening. No phone in room therefore no room service. Luggage left between reception and bar. Photos showing a third small restaurant is now being used by staff. No Satellite TV (cable wrapped around dish by lodges). Dead flower arrangements (?) around reception and bar room. Meagre stock on bar shelves and residents switched the lights on themselves. When I left the hotel I let myself out and when questioning about an alarm system, I was told there was none. There were no instructions around the building regarding fire drill/escape. I was not shown or assisted to my room and consequently found the fire escape by looking around my floor. While I was sitting around the pool Austrian people talked to me and one man stated 'The internet states - heated pool - it was not' and he thought the hotel was 'not clean'. I would however, point out that the main and conservatory dining rooms were well presented. Even there the breakfast was stated as buffet - including:- pastries, sausage, egg and bacon but the only hot choice was scrambled egg, scrambled egg with tiny squares of ham or boiled eggs. There was fruit, 3 cereals, selection of breads and processed meat and cheese. The staff were pleasant. My bed was only made twice in 7 days. There was one member of staff who came out and asked the few residents round the pool if they wanted coffee. All of these issues have been reported to my travel rep. who is reporting them to her superiors who are hopefully taking action to deal with the situation. Some pictures shown on the internet are taken in 2013 even the one on this site is completely out of date. N.B. Some of the photos on the internet are dated 2013 and

Die Freundlichkeit der Angestellten in Küche und Hotel ist sehr groß. Kinder sind sehr willkommen und werden verwöhnt. Zimmer, Pool, Frühstücks-/Abendessenraum freundlich und hell. Das Essen ist hervorragend! Der Koch ist bereits seit 30 Jahren im Hotel. Wir haben uns sehr wohlgefühlt und freuen uns auf ein Wiedersehen.