힐튼 쇼트 힐스(Hilton Short Hills)

3년만에 다시 왔는데 호텔 시설은 부분적으로 리모델링을 하긴 했지만 스타일도 다르고 낡았습니다. 프론트데스크 서비스가 단순하고 무례했습니다. 분명히 온라인으로 객실요금을 지불했고, 체크인할 때 객실비를 포함한 보증금을 받았습니다. 프론트데스크에 얘기했는데, 지불한 사람에게 미리 확인해야 한다는 대답이 돌아왔습니다. 환불을 받을 수 있어서 씨트립 고객센터에 연락했는데, 밤낮없이 받은 답변은 결제 담당자에게 절대 연락할 수 없다는 것이었습니다. 결국 프런트와 통화하여 문제를 해결했습니다. 호텔 조식은 매우 좋습니다.

전반적으로 이것은 좋은 선택입니다. 깨끗한 객실과 전문적인 직원. 위치는 자동차가 없어 조금 외진 곳에 있지만, 레스토랑이 즐비한 활기 넘치는 거리가 차로 몇 분 거리에 있습니다. 가장 큰 단점은 베개였습니다. 그들은 우리에게 옆으로 자는 베개 4개를 주었습니다. 너무 푹신해서 잠을 잘 못 잤어요.

這個希爾頓位於新澤西州的shorthills小鎮，房間很乾凈，服務很好，早餐也還可以，停車很方便，對面就是Masy大百貨，是個性價比不錯的值得再次入住的地方。我們中午從酒店出來開車到時代廣場和中央車站附近40分鐘。

房間很大還算整潔吧，但是內襯的被子發現有點兒臟，周圍環境很安靜。值得入住，體驗還可以的，服務態度也還可以

Our room was spacious and exceptionally clean. Buffet breakfast was included and it was delicious.

I would have liked more shuttle availability. Do they have a shuttle to the airport? Downtown Summit to the train? There was no information except for a shuttle to the shopping mall across the street.

Exceptional property in all respects. I now have a new go to hotel when traveling to the NY/NJ Metropolitan area.

Was very disappointed at check-in. I paid an extra $70 through ******* for an 'Executive' room. Was led to believed it had an extra sitting room, couch, bathtub etc. At check-in, the woman's first question was if I needed a handicap room. I said no; I am not handicapped. When we got up to the room, it was a regular room. I went back downstairs to point out the discrepancy and the woman bluntly asked "I asked if you needed a handicapped room and you said no". During our exchange after she said this, because I could not believe she said it with a serious face, she tried to tell me that the handicap room and executive rooms are the same. So what ******* calls an 'Executive' room, the Hilton calls a handicapped room? 1. How am I supposed to know that upon check-in? 2. How does that even make any sense? Seemed like a complete money grab to charge me extra, use some language discrepancy between the Hilton and the third party as an excuse and then tell me I have to deal with it via *******. Absolutely absurd. To this point this is my first and only complaint while using *******'s service, but it is so frustrating I am expecting to be compensated at least the difference in price between this mythical 'Executive' room and what I actually got, which was a regular room.

1. parking garage did not have adequate room for car, was dark without adequate lighting, exit sign was placed incorrectly and signs follow an infinite circle 2. when i booked through *******, i called the hotel regarding early check in, and the hotel edited my reservation check in at 3pm. when we arrived at 2:30, the hotel said the room was not ready and to come an hour later. at 3:30pm, we came again and they said they were not ready and to come again at 4pm. at 4pm, the hotel said that because my reservation was a suite, it would require more time to clean. when i asked for the manager, the manager was extremely rude and said she would go ahead to ask housekeeping and housekeeping said no one told them to clean my suite. i was able to check in at 4:45pm, all because the front desk did not notify housekeeping and had horrendous customer service, ultimately making the customer (me) unsatisfied.