팰리스 호텔 체르비아

Always a GREAT time at the Palace. The staff are young in training but really great. The breakfast buffet is the BEST we have ever had . The room is cool and we had a nice view . The only thing is the ocean chairs . They are in the last few rows . But if you’re not going to the beach that much it’s OK .

Excellent 5* hotel with a few issues that weren't advised to us pre-arrival. I have to make special mention to Poorna Dewage who was so attentive, very friendly and an absolute credit to the hotel, first class member of the staff. Unfortunately for us the hotel is much more geared up to a business/conference style hotel than personal and individual guests such as were ourselves. This was never disclosed to us and we found it rather uninviting at many times with business people surrounding us in the hotel lobby/bar and other areas. The hotel was very empty at many times apart from when a conference was on (this happened perhaps 5 times throughout our 12 night stay). Most, if not all, evenings in the hotel were dead and the beach restaurant/bar area was all taken up by the private events that were being attended to from the conference guests. The staff were VERY attentive and polite which was lovely and the breakfast that we had included was also very lovely, albeit ordering coffee seemed to be unnecessarily difficult every day!? The most disappointing moment of the holiday was to have our designer sunglasses stolen on the very last day from the private hotel beach area that we had attended on every day without issue. We complained to the beach staff, the beach bar staff and also the hotel reception but unfortunately no one seemed to be interested or helpful in any way which was most unexpected and most upsetting. We simply left the hotel at the end of our stay and no one even apologised or acknowledged for the loss. A real shame to what was a relaxing holiday in the Italian sunshine.