라디슨 컬렉션 호텔, 산타 소피아 밀란

전반적으로 좋은 호텔이지만 편의 시설이 제한적입니다. 야외 수영장은 꽤 일찍 문을 닫고, 일부 날은 개인 행사로 인해 우리가 머무는 동안 문을 닫았습니다. 위치는 비교적 좋고, Duomo까지 도보로 약 15분 거리에 있습니다. 서비스는 매우 친절하고 도움이 되었습니다. 그러나 호텔의 전반적인 품질, 편의 시설, 일관성 및 경험은 다른 주요 5성급 호텔 체인과 동등하지 않습니다.

전체적으로 괜찮은 편이고, 서비스 태도도 친절합니다. 위치가 조금 멀고, 룸서비스도 너무 맛있습니다. 기회가 된다면 다시 방문하겠습니다. 미래.

While room cleanliness and location were adequate, this stay was ruined by a serious safety incident and appalling customer service. At 1:00 AM, fire alarms sounded throughout the hotel. For 15 minutes, I called reception seeking clarification about whether this was an emergency requiring evacuation - no one answered. Zero communication from hotel staff during what could have been a life-threatening situation. My partner and I were left terrified and confused, unsure whether to evacuate or shelter in place. We couldn't get back to sleep and spent the next day exhausted and restless, essentially ruining a day of our holiday. The following morning, staff were dismissive, offering only "sorry, not our fault" with no acknowledgment of the severity of leaving guests uninformed during a potential emergency. At €500 per night, guests deserve 24/7 accessible staff and proper emergency protocols. This level of negligence is completely unacceptable at any price point, but especially outrageous for a premium hotel. Would not recommend.

The hotel was lovely and the service was exceptional; however, we did encounter an issue with the toiletries. The hair conditioner and soap ran out after our first day and had to remind housekeeping to restock them when we got back to our hotel room at 9:00pm

It was a lovely stay and it really is very Instagrammable. I recommend.

The staff is friendly, the service is good, I recommend it.