머큐어 맨체스터 노턴 그레인지 호텔 & 스파(Mercure Manchester Norton Grange Hotel & Spa)

Hotel was nice . Said 24 hour bar and it wasn't said 24 hour room service and it wasnt ringing though to get room service was a farce. No one answered for ages. Bar closed early like ghost town from 7pm in the hotel

Rooms are all different, sometimes you gonna get water and shower gel , sometimes you won’t. Not consistent

The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10

I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.

Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.

Had a confirmed tein room. On arrival the room only had one bed. Was offered a family room that wasn't made up nad was offered bedding for us to make it up ourselves. Not acceptable in my opinion.

Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.

Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.

Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.