레지던스 인 바이 메리어트 마이애미 웨스트 / 플로리다 턴파이크(Residence Inn Miami West/FL Turnpike)

The location was far from the city center, but it was clean and the service facilities were good

The hotel is new and rooms are comfortable, however front desk staff is kinda rude and parking is very hard to find. Thankfully we just stay for one night. Breakfast was good but aren’t flexible at all with the times. It is crowded and they close it on the hour

The carpet in our room was so dirty, that our feet and socks were black after walking on it for a few minutes. The pool was also dirty: many insects were floating in the pool. After a couple of days the pool did get cleaned. We have never experienced this in any of the Marriott hotels we stayed at and we mostly stay at Marriotts during our vacations because my kids love them. But this time even my kids complained that they have never seen such a dirty carpet and pool. Also, we had only 3 towels, 3 spoons/cutlery etc. And no pots and pans. We had to request more towels and pots and pans.

We are loyal visitors and appreciate this place. Only issue that management needs to address is in breakfast there really should be peanut butter, bacon, a microwave available, and better fruit selection. Please also the elevators need major servicing. 1 elevator has been out of service for many many months, everyone waits long time for the 1 elevator to arrive and its low on oil in the shaft because the floors is not even leveling now. Tripping hazard. Just and FYI

During our 2 weeks vacation we stayed here twice. The first time we stayed on the 4th floor. Room was clean and was cleaned everyday. The second time we stayed at the 2nd floor. The hallway had a bad smell and the room too. AC didn’t work properly. To warm to sleep at night. Reported it at the front desk. Maintenance came but AC was still the same. 2 out 4 days the room was not cleaned. Called the front desk and was told after 3 pm there is no cleaning service and that I have to wait till next morning.

Wrongly rated place. Hallway has a bad smell and carpet needs to be replaced. Comparing to places rated excellent, this property was given more than it deserves.

Overall property was good. Corridors are smelly at some point but I guess the hotel can’t control if guests are clean or not. We found 2 small cockroaches in our bathroom but otherwise room looked clean. He wad room service every day which was nice. Breakfast was ok, I just wish they had more fruit options. Price wise the hotel was ok.

I love this property! It's very beautiful! I love the breakfast; I don't eat beef or pork so it was nice to see that they had turkey options. Customer service was great!! They clean your room every day unlike most hotels these days! I will definitely stay again on my next visit!

When get in to do check in wait for staff 15 Minutes. No one available. Once we’re assisted our reservation showed as confirmed but not room available . Was upsetting because our check in was at 11:30 pm after 11 hrs of being driven from Atlanta to Miami. But the worse was that the sofa bed condition was very bad and coils outside making impossible to sleep on it. They do not have any other to be replace because the attendant has no key to access for mattresses. Attendant was trying very hard to worked the situation but he have too wait until next morning. 😱😭😭😭. Attendant and ladies helping at kitchen excellent. Room clean and clean again next day that was a plus++.