Kimpton Virgilio Polanco by IHG

Spacious rooms in a wonderful location, with beautiful design and phenomenal service. I cannot speak highly enough about the staff - the proactive service, careful attention, and peak hospitality made the Virgilio team stand out from other properties. The property is absolutely stunning with the live garden in the atrium. The rooms were spacious and well appointed. The housekeeping staff provided multiple bottles of filtered water each day. The linens were comfortable, there was excellent water pressure in the shower, as well as an adjustable personal climate control. When I return (not "if!") I will request a quieter room. My room was on the entrance side on a lower level, and I heard excessive street noise between 7-10pm. Additionally, I could hear private conversations from the hotel restaurant due to the echo effect and thin walls.

The hotel does not respect bookings even made directly through IHG website, have a valid credit card on file and the useless platinum level at the loyalty program. Simple: for a packed weekend they decided not to honor my booking made with 10 months of anticipation and at the reception, a lady named Navid decided to help providing a room with a rate three times higher. They showed no regard for their guests, it’s more valuable the profit for reselling rooms at a high demand weekend. Not a luxury property and of course I will never consider staying here again. There are many hotels in Mexico City that truly care their guests , this is not one of them.