Casa Ofelia

The staff members were very nice and we had a great experience there!!!! The location is amazing and there are so many nice restaurants in the neighborhood.

Everything great, just 2 things we didn't like: - The bathroom ridiculous small - We didn't like the bed (this is personal)

I was left disappointed by my recent stay at this property, which did not live up to expectations. Clear communication was lacking, as we weren’t informed about ongoing reparations. The water supply was unreliable, with frequent disruptions almost everyday of my stay including an entire day on Monday. Additionally, the front area was under construction, making navigation with luggage difficult. The early morning repair work, starting at 6am, was particularly disturbing with loud and constant hammering. Quite frustrating especially on your vacations. After voicing my concerns and the inconvenience at the front desk, I was told the manager would contact me via WhatsApp, but I received no follow-up. This lack of response only added to the frustration of the experience.

recently stayed at Casa Ofelia in Polanco as a group of three couples, just a short walk to the best restaurants, shops, and parks. The staff was incredibly friendly and attentive, always making sure we had everything we needed.

The hotel was nice and the staff was extra helpful. When they found out is was my birthday they went above and beyond to make us happy!

Wonderful! Wonderful little place! Nice balcony and the place is located in the heart of a lot of amazing restaurants, shops, bakeries and coffee shops. And super friendly staff! Thanks so much!