더 스트로베리 뱅크(Strawberry Bank Hotel, NEC)

Clean room and very friendly and accommodating staff going above and beyond

We attended a family party and stayed over, going home the next day. It was a pleasant stay: the staff were friendly and helpful, the room was clean and good for our purpose and the breakfast was very good - with a particularly nice view over the well-kept garden. The hotel is easy to get to using the X1 bus from Birmingham, The NEC or Coventry.

Good location for N.E.C. 2 day visit. Very reasonable price and excellent room. Great warm welcome from locals in the bar. Shower was good and breakfast choice more than enough. Fantastic outside area, although quiet during my stay. Will definitely book again if in the area.

The Strawberry Bank is ok. Rooms basic and beds not great. Breakfast is again average at best. However it is also not expensive. Would stay again if away on a business trip but would certainly not stay for leisure. I did however enjoy the bar which had a good value and varied choice.

The shower needed a good clean and could have done with the mold being removed. There were cobwebs in the bedroom. There was no wifi reception in the bedroom. To access the wifi you needed to sit in reception or stand outside room 115. Not ideal when staying there on business. Payment had been made upfront , and the Invoice had been left in the room. Invoices are important documents. They enable you to claim your expenses . They also are proof of expenditure for the business and enable the business to claim back VAT. Someone came into the room during my stay and put the invoice into the bin. At £124.00 per night I expected better. The quality doesn't even come up to Travel Lodge standards

Very disappointing lunch. me and my friends visited the hotel earlier in the week and I have been debating writing a review however….. they seriously need to improve! The wait on the food was ridiculous we waited for nearly 40 minutes for our mains. When our main course dishes arrived they were like warm at best it’s a shame as the quality of the food wasn’t bad. The poor waitress was very apologetic however you could see her managers just stood near the laptop not helping at all. The only reason I rated 2 was due to the poor waitress doing everything herself. They seriously need to improve and I shall not be returning. Hopefully you take this seriously and improve your ways.

The hotel was shocking. Initially I thought it would be basic but ok, there was the smell of fresh paint. However ordering food was a challenge from the bar, and it was average at best. During the night the fire alarm went off twice for short periods, the rubbish lorry was emptying bins full of glass at approx 5am. So coupled with the dripping shower and sagging mattress it was the worst night in a hotel I’ve had in a very long time. When I checked out and complained I was told the alarm was faulty. But they couldn’t switch off for safety reasons. So why wasn’t I warned so I could make other arrangements? Avoid…

With an excellent restaurant and bar operated by well trained, polite staff, and ample free parking, this place offers excellent value for money. We stayed overnight ahead of a visit to the NEC, which was a 5 to 10 minute drive away. The hotel/motel itself is due a face-lift (think 1990s Travelodge), but the room was clean & tidy.

Booked at table in advance. Seated near trays of food leftovers from a previous function in the conservatory. Piles of half-eaten sandwiches were left on view. After ordering our food, three other tables of guests were seated. After two hours we had only been served a few starters and saw the other tables being served before us. Another table near us in the same predicament and left after two hours of waiting. Nice pub and beer garden but the restaurant is poor.