NH 컬렉션 메리다 파세오 몬테호(NH Collection Merida Paseo Montejo)

Nice room. The swimming pool is on the rooftop, but it's quite old.

Address in google was wrong. No signs on road, and located above some restaurants so hard to find. Advised front desk of no hot water and supposedly sent someone to fix 4 times over 6 hours. Didnt ever come and wouldnt let me shower in another room. Stayed late to try and get a hot shower before a long travel day. Toilet kept clogging without using any toilet paper. Sink wouldnt drain. Hotel is above a courtyard that is actuve until late so also hard to get to bed before 11pm.

This hotel is presenting as an International chain. Upon stepping out the elevator one is hit with the most clawing smell of air scent. It is nauseating. by the time I got the reception, I was fighting back the urge to vomit. A strong scent being emitted from a machine can be just as bad as the stench from rotting drains. Anyone heard of the saying "even too much good perfume can be too much" Nothing subtle here. So much so that my sinuses were on fire and the aroma was scorched into my senses long after I had left the building. The phone in the room is only for calls within hotel. One can't phone out to Mexican no's without the front desk dialling, and there is NO ability to call Int. My bag stolen with credit cards and cash. Calling home was no poss. one receptionist on early evening duty did try to help but couldn't. Night duty guy was positively rude & annoyed I dared to bother him, I suspect he was taking a nap. The GPS locator for the hotel on google maps is also off by two blocks, so finding it on foot in the evening was tricky. There is also something funky with the room doors. I went out, and closed the door behind me. I returned to my room and the door was ajar. Testing it, the door closes, you hear it close, but a few seconds later, it pops open. Usually the pressure arm pushes the door closed. So one has to actually pull the handle and yank the door. Stay at the Hyatt hotel, it's on the same block and about the same price.

Great Location on top of a power center, new construction. The bathroon does not have a shelf to place soap and shampoo, there is no towel hanger and the lack of door mes a swamp outside the glass walls.

The breakfast buffet it was amazing and delicious, and the staff very friendly and give us excellent service, I will definitely get back because of them and the fantastic breakfast buffet.

The hotel is inside the Paseo 60 shopping center and a block away from Paseo Montejo. Lots of restaurants, cafes and historic places to visit on a walking distance. Unfortunately the room floors, desk, night stand, and all the bathroom was extremely dirty, there was mold inside the shower. Hallways leading to the rooms were dirty and smelly as well. Rooms are small. We make the reservation for 3 people and only receive 2 (old and very used) towels we call once when we arrive that day and twice the next morning to get a third one and the towel finally appear right when we were leaving to check the city… The beds were comfortable and the breakfast buffet ($17 usd pp if you pay at the property) was good but not many options as you may expect for a buffet,

Great hotel Local to a plaza and has a great gourmet food court downtown stairs .

I loved the extra benefits, I got upgraded to a Junior Suite with a hot tub! The pool was literally on the ceiling/top floor, and even though it was warm at night, not the best idea to get in during a thunderstorm. The room, considering it was a Junior Suite, was a bit small... I mean, it was fine, specially the bathroom, but I can't imagine how small a normal room would be. About the bathroom: Yes, it was very big, but I didn't like that there was no door for either the hot tub or shower, so all the water splashed out. About the breakfast buffet: For the price, it was okay... a little bit of everything, but not a big variety. The only thing is that there was no hostess, only one waiter doing everything, which was not very efficient. Experience during check in: Great! The person in charge at that moment was very nice, helped me print out some documents I needed, made the upgrade to the Junior Suite, etc

Very convenient to historic area Mérida Good dining nearby. We have stayed here before and noticed not as clean. Water was not hot and faucets leaked water