Hôtel l'Hélios

Very comfortable rooms. People staff was very efficient and dedicated. The ski room is comfortable and the people very helpful. The spa and massage are quality services as well. The reception makes your stay easy by managing your needs. We will surely come back next year.

We had a wonderful stay at L'Hélios! From the moment we walked in the door, the staff was incredibly kind, helpful, and welcoming. The facilities and service were top notch and the atmosphere truly relaxing. Our only regret is that our stay wasn't longer - can't wait to return some day!

Very pleased with our stay at L'Helios...we received overnight snow which made the experience all the more enjoyable. We particularly were thankful for the gentlemen being so accommodating and patient with our way too long-breakfast stays (the breakfast offering is superb as well) . The front desk was also very helpful securing ski passes and arranging shuttle trips to and from the village. Felt like every view out of the hotel was breathtaking. Wouldnt hesitate to stay again.

Highly recommend for the location + staff + good food and drinks. Fantastic location complemented by extremely helpful staff who helped make this a memorable ski vacation for my wife and I. Our room was large, comfortable and spacious with fantastic views of the mountains as well as Meribel Center. Aurelie and Josefina at the Front desk were extremely helpful from pre-arrival and were on hand for all of our questions. Big shout out yo Fred in the Pro shop kitted us up for skiing at very reasonable prices. Dinner at the Doron restaurant was very enjoyable with a truly memorable Creme Brûlée and some fantastic Cannelloni. Highly recommend this family-owned and thoughtful property for anyone looking to visit the French Alps.

Unfortunately its a shame for the staff and hotel, as the ski room and reception are very friendly and helpful, but it seems the owners or management do not care about their guests at all. Some fun facts: There is no gym. There is only one key per room and strangely this key tag shows four stars but hotel claims it is five stars. The shuttle from the hotel only operates until 1700 so for any dinners you need to book a taxi which is very expensive in Meribel! Breakfast is very limited. The hotel claims it is a hotel & Spa but the swimming pool was not working for most of our stay and on the last few days was freezing cold. As it was the last week of the hotel before they close we now even suspect the hotel management drained the pool out to save costs. The reception kept giving excuses about the previous guests having damadged the pool but after having paid fully for our stay we expected some kind of compensation from the hotel but never got any from the receptionists. I notice also now reading some reviews in tripadvisor now that some other guests have requested the same and not got anything either. I would stay away unless the hotel ownership/managment changes, its just not worth the hassle when you paying so much to have so much issues on a holiday!

We came on ski holidays last month. The experience at the hotel was terrible. Good room but I agree that the owner is the worst ever. He makes you pay for the full stay upfront and then we realize half the amenities at the hotel haven’t worked for an extended period ie the swimming pool and in fact didn’t work for most of our 1 week stay and when asking him for some sort of compensation as the kids were wanting to use the pool everyday post ski, he decided to blame the previous guests for having broken it down and initially agrees on some compensation against a 750-800 euros night stay we paid on which he never compensated us on. He decided to not come in our presence post our complaint. Secondly we paid room with breakfast and he didn’t provide us with options except bread and yoghurt and some fruit and everything else was an extra charge such as pancakes, avocados, eggs, etc. Lastly the owner claims to speak no English but he’s fluent in English and is sniffing out what is being talked about him or his hotel. The owner is also the driver of the hotel so he looks like he’s at a low position and can’t be recognized Overall the worst hotel experience I’ve had in my life and would not recommend any one staying there