NH 멘도자 코르딜엘라

Travelled with a group of Canadians. Location was perfect! Rooms were comfortable and clean. Entire staff were very polite, and accommodating! Breakfast was very good with various options for everyone. Really made our visit to this beautiful city that much more enjoyable!

This small hotel seems to have ti all -- well located, friendly staff, great breakfast, good variety of rooms from which to choose. I was at a larger and fancier hotel for a few nights prior to my stay at the NH Cordillera, and much prefer the NH! The fourth floor rooms with terraces are very much worth the small extra cost! Highly recommend.

There are variety of rooms and if you are unlucky, as I was, you would end up in dated one. No sunlight and with view over the wall. That turned out to be an actual adventage as, as soon as I checked in, it turned out there's AC problem (despite setting at 19°C, actual room temperature was at boiling point: 25.5°C). Upon reporting the issue to the reception I was told it's a problem they've been working on. Since no improvements were made I was offered alternative room, that actually was just 0.5°C cooler. Not worth a hassle. For several days AC, despite being very loud, managed to keep the temperature at 23°C. When it broken down again, I was asked to leave my room so that the maintenance can happen, when I return after some time, upon information that issue has been resolved, the temperature drop was of significant 0.5°C (to 24.5°C from 25°C). I was offered alternative room, with nicer decor and a balcony, nevertheless I had to decline it as temperature there was showing 25.5°C. Suggestion from the staff was to keep the window open, which doesn't seem to offer any relief with outside temperature at about 30°C. To my distress, no further solution was offered other than filing the complaint. To be fair, both receptionists on duty were kind and trying to help, but to no avail as it seemed the problem isn't limited to my room but seem to be affecting entire building (colleagues who were staying at the same property complained for exact same thing). You simply can't claim 4* if you don't offer basic conditions for restful night. Loud and inefficient AC at semi desert climate is definitely a deal breaker to me

Hotel is old and tired. Everything is chipped and broken. Very noisy outside the rooms. Per others recommendations we did ask for a “Recently renovated” upper level room - I guess it was renovated in the past decade? Definitely not recently. Location is good, but traffic noise is loud. HVAC system in winter has either “extremely hot” or “really hot” - just turn it off, trust me.

Exceptional front desk staff at this NH hotel. We stayed in a junior suite with a small balcony. It was nice. Nice breakfast buffet. There is small pool on the first floor - nice temperature. We needed to see a medical doctor at one point and the amazing staff arranged for one within an hour at no cost. We would recommend

We entered with 5 luggage bags and the staff stood and watched us struggle. We were charged for early check in, and when we asked for ice, we were told there is none. Corridors look like dormitories. I’ve been to 70 countries and this is the worst 4* I’ve ever stayed in. Ever!