로이스 호텔(The Royce)

My husband and I stayed here for 1 night after finishing the Around the Bay bike ride. I picked this hotel because it was a short walk from the park where the ride ended and it looked nice on the website. It’s actually very nice and very modern and the front desk staff gave us a big welcome (in our bike gear). It’s in a residential area with a tram right in front for getting around. There is currently construction on the tramway which made traffic out front difficult and hard for our Uber pickups to get to. We preferred staying in the CBD for location but our room in this hotel was very nice and very comfortable and we had a lovely private patio but no view to speak of. Rather than eating in the hotel modern restaurant we took an Uber to a pub in Port Melbourne and had a fun casual dinner. Back at the hotel we went to the ultra modern bar for drinks and had great service but the place was empty. The staff are trying really hard and I hope that the place becomes known. If you have a reason to stay in this area then I would definitely recommend this hotel.

We felt the hotel was more like a three star with the service. We arrived on Friday and later after an evening in the city were informed that the bar was closed at 10:30! So we couldn’t have a late night drink. The next day room service hadn’t cleaned our room and when I rang housekeeping at 5pm was told that the housekeeping staff had left for the day and there was no one available to clean the room!

I had the most wonderful stay at The Royce for a work trip. Everything about it was perfect - amazing customer service, beautiful and immaculate decor, delicious food... I will definitely be staying here again. I loved the fact it was a boutique hotel and so high quality in everyway. I highly recommend!

We recently stayed at The Royce which has had an amazing refurbishment. This boutique hotel offers a far superior experience compared with chain hotels. All staff we spoke with were immaculately presented and offered genuine, warm service. Everyone had a big smile on their face and were passionate about what they do. The room was beautiful and large with a great terrace that had views of the Botanic Garden’s, The Shrine & the CBD. Beautifully presented and meticulously clean. The rooms have a perfect mix of technology, without overdoing it. All the basics have been thought through. From the writing desk to the luggage storage & wardrobe, it is clear that a lot of thought has gone into the design & functionality. We loved the different spaces in the hotel and The Conservatory where breakfast is served was our absolute favourite. Such a great spot for a morning coffee and a bite to eat. We used the valet parking which was quick & convenient and at a reasonable cost. The tram being on the door step was so handy for quick shopping trips into the city. Thank you Royce Team for a great couple of nights.

Is an average boutique hotel. Decoration is swanky, the room is beautiful. We had the Boulevard Suite, very beautiful layout. Things look nice and clean. As this is F1 period, I know they would be busier than normal since their location is excellent to F1 venue. Their reception are all very friendly, chatty and willing to help. Their wine bar place is nicely layout and all the staff in the wine bar work very hard. I would single out one Chinese lady who works at the bar, constantly on her toes, very cheerful despite being overwhelm and work fast. Gym is 24hrs, only 2 modern treadmills, 1 bicycle, some weights but never busy. Why 3.5 star after all these? 1. Wifi. Is constantly dropping out when you’re in the study table room. 2. Housekeeping is poor. The glasses in the bathroom are never wash, You can see the stain of toothpaste in the glasses. The bathtub is very nice, similarly you can see hair floating when you want to take a bath. Things are not top up, I’ve to ask for top up 2 days in a row. Floor is also not vacuum, I’ve to encourage by putting tips on the bed. 3. Each time you call housekeeping, it goes to reception and things take ages to arrive or not at all. 4. Gym has no towel or cleaning agent. I’ve to ask for towel one day at reception and the guy bought up 3 small towels. 5. There is no Air con in the bed area. We've to switch it at the living hoping to catch some air into bedroom. if 1 person wakes up earlier and wants to switch off air con, the person can't close the door of the bedroom as the person still sleeping will be suffocated. :) This can be a great hotel but their housekeeping needs better training and attention to details. The gym has to be more hygiene focus since no one can wipe it down after they use the machine or weights.

Amazing hotel with phenomenal service and facilities. Close to the city without being amongst the hustle and bustle. The room was exceptional. Simple an incredible place to stay when in Melbourne

Lovely hotel. Rooms have been recently renovated and the bed was so comfortable! The food was excellent.

Excellent customer service the dinner and breakfast was amazing very good location the rooms are very luxurious and spacious.

The Royce is the epitome of 5 star luxury -the staff also exemplify everything that is expected of 5 star service.