푼틸 리틀 버크

저는 최근 출장을 위해 이곳에 머물렀는데, 좋은 말을 아무리 해도 모자랄 정도입니다! 출장을 가기에 위치가 정말 좋습니다. 직원들은 정말 친절했고, 우리의 숙박을 즐겁게 만들기 위해 최선을 다했습니다. 객실은 깨끗하고 편안했습니다. 꼭 다시 올 거예요!

프론트 직원이 매우 친절하고 차이나타운에 위치해 있어 위치도 매우 좋고 생활기능도 편리하며 방도 깨끗합니다. 캡슐커피머신이 있다는게 장점👍🏻

위치는 차이나타운 중심에 바로 있고, 주변에 멋진 레스토랑이 많고, 도시 트램에 쉽게 접근할 수 있습니다. 호텔 객실은 편안하고 깨끗합니다.

I’ve stayed at numerous at the Punt Hill apartments over the past decade, though it had been a while since I last stayed in one. Our one bedroom apartment was spacious, however the hotel is quite run down now. Walls in the bathroom weren’t very clean, neither were mugs and cutlery (I always make a habit of cleaning things before I use them!). I ended up staying mostly in the hotel as I was sick with the flu so I noticed the wifi was very glitchy and intermittent too so it made streaming shows quite difficult to watch that I ended up just using my phone. The beds were comfortable though! The location is actually fantastic too, right in the heart of China town and easily walkable to places.

Pros: Walking distance to various places. Cons: some other clientele, and the specific staff we dealt with It was a cheap place, one of the cheapest online. So I didn't have high expectations. But even with the low expectations, this was disappointing overall. Stayed 2 nights out of the 3 and just left before the 3rd night. Didn't even get a refund for the night we didn't stay. We found blood and a bandaid in/on the pillowcases in the room we were sleeping in, and when we told the guy there, instead of being understanding about it, he constantly tried to frame it as "are you sure these are not your pillowcases, because they're not ours" and counter-argued about the fact that we had brought a dog and didn't pay the $250 dog cleaning fee (despite us following all steps correctly, I don't know why we weren't charged that, but it's a tiny non-shedding dog that didn't make a mess anyway, so they didn't lose anything). I agreed to take time out of the event that I was at to come back to the hotel for an earlier checkout so they can sell the room to someone else, and we can talk about it to resolve it, but despite agreeing about it, he wasn't there, and there was another staff member instead. She suggested we can move to another room, but I had lost all desire to stay with the whole way it was handled and how my time was wasted and unrespected, even though I came back earlier than I usually would (came at an agreed 4pm to give them time to clean it out and sell it. to someone else, instead of the usual ~8-9pm) Unfortunately, we couldn't amicably resolve it by moving to another punthill location and I was put off by how they handled the whole situation, so we just decided not to stay another night. I didn't even ask for a refund for the night because of the whole argument about "we didn't pay the pet fee, but we'll waive that for you". I don't need to comment too much on the other reasons we didn't like the hotel, as I understand the hotel cannot completely control the types of clientele they get and it was a cheap place, so obviously set your expectations in line with that knowledge. But they can definitely control how they handle a situation and how they treat customers, especially patient ones.