Our misery started on Fri 15th Apr, a beautiful evening with a cool breeze and we finally landed at Coorg Gavadana. Misery 1 (Arrival): We were excited as our 4 family kids were looking for getting together after a long, however, the excitement didn't last long as after arrival we got to know that rooms are not ready. Imagine 4:30 PM and rooms not ready. Misery 2 (Dinner): On both 2 nights of our stay we faced the severe issue with food availability. Lack of staff and lack of experience, no plans. They take the order and the real panic game starts, staff neither know how to meet the expectations nor have a plan to handle the resident's food request on their property. The food served was soggy, smelly and tasted less...after a lot of confrontation, they accepted the incapability of preparing the menu items and told us that they are only good at preparing dal, roti, and parantha. Ideally, staff should be truthful and must share the info as-is instead of experimenting. Misery 3: Housekeeping: They lacked in this service as well even though housekeeping is an essential service for any hospitality industry but due to lack of staff they have no clue on how to handle and ***age the requests. After our check-in, for the next 2 days no cleaning was done, no water bottle replacement, no towel replacement. service was zero. If asked they try to meet it asap but the challenges were visible in everything, and all the time. Misery 4: Mr Karthik, I must admit he is humble, helpful and approachable but the art of first saying yes and later saying I didn't say is need to be learnt from him. I can understand his pressure and also all the time I empathise with him. But I am a customer, and I paid premium (room rent equivalent to 5-star hotels) and in return, I was given a room but with no service at all, that's not how the service industry works. Suggestions: 1. Start saying No if you cannot. 2. Hire more professionals with experience, especially in the kitchen and front desk 3. Be more cautious about the kid's needs, they cannot wait for dinner until 11 PM. I appreciate the help and patience demonstrated by Ms Anitha. BTW, I saw all the guests fighting for food, cleanliness and staff support.
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