아니 리조트(Ani Resort)

Pros: the hotel is in a beautiful location, peaceful, surrounded by beautiful greenery. The size of the site is large, allowing kids to have space to play and not constantly bump into each other. Cons: The food selection is very limited and bland. The salads are tasteless with barely any dressing. The selection of hot foods is also very limited (chewy pork, anyone?) which is tough when you have picky kids. The family rooms are located on the 3rd floor walk-up, unless you get a cottage. The doors are heavy and very difficult to open, it’s something to do either with the locks or the doors themselves. There doesn’t seem to be enough staff around for the size of the location. Some things like hair dryers or water kettle are missing from the rooms, and getting them can take a long time. Also, I saw a person smoking in the inside bar (which is no longer allowed by Armenia’s laws). I complained about it only to be told by the staff member at the bar that it was ok, which it’s not (since the hotel can be fined for it). Generally, a less than average experience. If not for the beautiful location, definitely NOT a good value for money.

This is the second time I have been to Ani Resort. I would like to note that the location of the hotel is convenient, close to Yerevan. It's about a two-hour drive. The total area of the hotel is comfortable, the beds in the rooms are very uncomfortable, terribly dry. The hotel's sewage system does not work. It even smells and does not have a normal ventilation system. For visitors , the games are interesting . The pool is nice and wonderful, but there is a lot of chlorine. This time the food was not delicious. The attitude of the hotel staff was friendly . In total, I will give 5 points on a 10-point scale.

Poor and even rude customer service at the reception desk made our stay a lot less enjoyable! This is not professional. Your receptionists sure need to be trained to get more guest - oriented. Another disappointment was critically poor internet connection, as well as the absence of chairs in the rooms! We will definitely consider another hotel near Hanqavan next time we want to go there, unless the management takes our review into account and makes real improvements.

Beautiful place

I had a great holiday at Ani Resort with my family for 2 days. First, we took a cottage and the next day moved to a double room. The hotel was clean. The staff was super hospitable and friendly, always willing to help in case of anything. The location was exceptional, with mountain views all covered with forests. in the morning the air was super fresh, so your lungs might get surprised when breathing that air. The pool was amazing, the water was clean and pleasantly warm, especially the smaller one, so you never get worried for your kids to swim longer and get a cold. The food was delicious and fresh and every time new dishes to chose from. New towels were offered in the pool, so no need to take your own or take there from your room. On Saturday evening we enjoyed live violin plays and danced. Just minor disadvantages: the swimming pool closes too earlier, at 7 pm. The gym equipment was out of order.