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They guy at the front disk was rude when we checked in and gives us a room that the safe box wasn’t working and the fridge also wasn’t working and we had to go back and forth to change the room we were going to stay longer but we end up leaving because of all that

AVOID - WORST EXPERIENCE EVER I paid a lot of money for a penthouse room to have a nice experience but was the nightmare the worst hotel staff. I must say in my world travels all over the world in some of the best hotels. This was a huge let down. The FRONT DESK staff was horrible the lady manager was rude she doesn’t belong in hospitality industry. All Front desk staff was rude and worst service. I must say the restaurant and rooftop were amazing. Rooms are nice very nice WISH THE FRONT DESK STAFF WAS NICER. Avoid this hotel at all cost also the location is horrible loud music blasting all day long and noise level is brutal.

Great stay overall with good breakfast, comfortable rooms, and excellent service. Unfortunately, one staff member (Brandon) had a poor and arrogant attitude, which took away from the otherwise positive experience.… Giving it 4 stars.

Spend a few extra dollars and do yourself a major favor and book CLICK CLACK HOTEL instead. Experience was super underwhelming. There is no lobby very small and the staff have an arrogant pompous attitude for reasons I do not know. If you do stay here, which I highly do not suggest, walk over to Click Clack hotel for a drink and/or bite and youll experience the vast difference in hotel, service and staff quality. This hotel has no rooftop, very small. Yes you receive free breakfast but the staff is very aggressive and cold. This should be a 2 star hotel, at best.

I visited Poblado but had to leave this hotel early as the location was overrun by ***********, panhandlers, and noise until 4am booming outside the window. My friend found it impossible to sleep due to the clubs across the street as well, so we both found a much nicer place just a block or two away from Lleras park. Do yourself a favor and do not stay here, it's the worst location in Poblado. Furthermore, after I left I had an extremely difficult time dealing with an employee named Anderson and the hotel manager named Laura. They double charged me for my room and created a whole new unauthorized reservation extension without my permission. They acted oblivious to the facts that I checked out and even left the country. After much effort, they credited me back the overcharge but did not accept any accountability for their "mistake" or feedback on their behavior. This isn't the kind of staff you can trust. The hotel itself is new and clean, the roof is nice, but small, not popular and not great service. The restaurant is nice. There is no gym. Not worth it.

Amazing hotel from rooms, location, cleanliness, and most of all staff. Great lobby bar and restaurant as well as rooftop bar. Everyone was so nice and helpful. Plenty of places to eat and go out to that are within a short walk. Rooms are large with great decor and amenities. We loved our comer king room with projector TV and wrap around glass windows. Will be back!!!