매킨리 샬레 리조트(McKinley Chalet Resort)

they assumed in advance that there are no places, they didn't ask if I had a reservation, wouldn't help.

Our room was disgusting! Mold. Rotten wood. Bugs. If you are not with a cruise, they treat you terribly.

First issue was when we checked in Tyronne was not very helpful as we had some questions about our stay and tours. He told us to go out the back doors to find our room and it would have been a lot closer to go out the front. We had a full bed and a single and were suppose to have a queen. Our driver (Kevin) for the Denali tour seem to be in a hurry as there were tours that left before us and arrive back at the chalet an hour after we were already back thus we did not see much wildlife and we got to hear from other people how nice their tours were and all the stops they made to take pictures. Upon checking out the young girl could not figure out how to print our receipt so after waiting for someone else after sometime they were able to do so yet we still have the $50 charge on our card that Tyrone put on. This needs to be corrected right away.

Our room was dirty. It had not been vacuumed and there was a wet towel left on the floor. The check in agents gave the same welcome and level of helpfulness of the DMV. My wife checked in and I watched how others were treated. They were consistent with their rudeness so I guess that's something. Breakfast was chaos. It was close to shopping. We were not part of the cruise line guests, but they did not have it better.

Really old property that seriously requires a tear down and rebuild. Room not cleaned at all when checked in

Nice location.. within minutes of park entrance. A bit dated - at least the room in canyon lodge where we were staying. Front desk staff was very friendly and helpful with suggestions.

The lobby is beautiful- didn’t know our room would be off in another building. the rooms clean but drab. No fridge although advertised.

Very nice and comfortable. Only con is that parking is away from the actual hotel room / building. So you can either park and walk or take the on property shuttle, which might sometimes take a while to get to places. The elevator buttons didn’t work a couple of times

Rude staff- No manners, no greetings. . Limited parking. Have to park about half a mile away. Rooms are no way close to the pictures on website.