리어 센스 - 익스피리언스 럭셔리 호텔

A very mixed experience. The facilities are very good: the room was comfortable, the bathroom and especially the shower were excellent, wifi worked well, the dining room was lovely, and the breakfast buffet was extensive and delicious. But… for such an expensive hotel, there were way too many problems and instances of sloppy service. When I first arrived, the gate to the parking lot was locked and the intercom used to ask staff to open it wasn’t working (got profuse apologies). When I got to my room, the safe was open with the bolt very visibly sticking out and making the safe unusable (got no apology). One night, I returned to the hotel around 10 pm, only to find the entrance gate closed and locked, and no one answered the intercom - another couple and I waited on the street for some 10 minutes before someone finally opened the gate (got no apology). And, on my final morning, when I was ready just after 9 am to check out, there was no one at the reception; the person I asked in the dining room told me to call some number; I declined and said I expected the hotel to get someone in the reception (got no apology). What a pity that the staff and their conduct don’t match the quality of the physical facilities!

Dont book there! They have canceled our spa due to their bad customer policies, and lack of understanding for sick people. One week before arriving to the hotel i have told the hotel regarding my wife sickness and asked if its fine if we would come for the SPA. And they said it shouldnt interefere with the health condition. And to our suprise when we arrived they said the other thing where its against their policy and canceled our SPA without refund. This is after we have talked to their mannager!

This is probably the fourth or fifth time that we’ve stayed here. The hotel is around the corner to my sons home and it’s very convenient. When we first stayed here it was excellent but we’ve seen over time how it has become less and less the place we’d like to stay again. The decor remains gorgeous. The food in the restaurant is generally delicious but I sent back my salad as it was swimming in a bitter dressing. However, The service is below par and when we went to sit in the cocktail lounge with friends afterwards I had to physically get up and look for a waitress. The music was so loud that it was difficult to talk but I guess that’s what most of the clientele are looking for. The room is spacious, comfortable and charmingly decorated but they’ve moved from individual bottles of toiletries in the bathroom to large bottles fixed to the wall. I understand that the move was for ecological reasons but for me it felt cheap and was more uncomfortable to use. The towels in the room were threadbare and falling apart. At home I’d have used them for rags. However, my main grouch is how impersonal the staff are. It must have come up on their computer that we’ve stayed frequently, a “ welcome back “ or “ nice to see you again “ would have made all the difference. We’re booked in again in another 6 weeks but are now reconsidering.

We had been staying in Tel Aviv and wanted a spa break for a couple of days without a long drive. Couldn't have chosen better, just 40 mind or so from Tel Aviv. Really friendly, helpful staff, great room (we had the loft room with our own jacuzzi) We ate at the on-site restaurant Alberto, lovely food, reasonably priced and good service. Had a couple of treatments, spa staff helpful and friendly. Hotel has small pool but perfectly adequate. Would definitely return and would have no hesitation in recommending.

We stayed 6 nights in this charming hotel. There was always plenty of free parking which was greatly appreciated. The hotel itself is stunning, beautiful and tasteful decor. The bedrooms are large with plenty of cupboard space ( my pet peeve is no cupboard space in hotels !) , a huge really comfortable bed and a fridge always filled with complimentary sparkling and still water plus a great coffee machine. On each floor there is also complimentary tea, cookies and more water if required. We had a beautiful and comfortable balcony overlooking the gardens. There is a really comfortable bar downstairs and the restaurant is superb as are the breakfasts. The hotel also has a well fitted gym, a rooftop bar and small swimming pool.The staff are helpful and pleasant so all in all a great stay. The ONLY thing that I would gripe about is the REALLY loud background music that is constantly played. There were times in the bar at lunchtime when we were the only ones there and we couldn’t talk as it was so loud. If we had to be in gedera again we would definitely come back.

Pros Nice intimacy hotel with limited number of rooms Great exclusive breakfast combined with menu and buffet Private parking Cons Uncomfortable pillows Noise below the window in the early morning from a track that delivered supply to the hotel or the restaurant