I had high expectations for Seerock based on the glowing reviews, but unfortunately, it turned out to be the worst hotel I’ve ever stayed in—despite booking a room with a jacuzzi. The issues began even before we checked in. When we called ahead to confirm if there was accommodation for our private driver (a common courtesy in Sri Lanka), the staff assured us there was. However, upon arrival, we discovered this was not the case. Our driver had to find his own accommodation last minute, which could have been avoided if they had been honest from the start. The room itself was disappointing. The towels were stained, and the toiletries looked old and unpresentable. While I want to believe the towels were clean despite the stains, it left the impression that the hotel prioritizes cost-cutting over delivering a quality guest experience. The most frustrating issue was the lack of hot water. After a long day, we were too exhausted to address it and resorted to cold showers. When we raised this with the duty manager the next day, another guest overheard and echoed the same complaint. The manager explained their water heating system is solar-powered and offered to turn on a backup generator, but the hot water remained inconsistent throughout our stay. To be fair, the service staff were respectful and prompt, which we appreciated. However, this didn’t make up for the lack of basic amenities or the feeling that guest comfort is not the hotel’s priority. Overall, I cannot recommend Seerock. Between the misleading communication, subpar room standards, and functional shortcomings, this was a deeply disappointing experience.
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