Terrible service. Nobody speaks proper English. I want the iced cappuccino and call the restaurant but have to walk to the restaurant to explain and show the picure.
They messed up the order and sent me a hot one after 40mins. I have to walk back to the restaurant to order again. I waited 30mins for the replacement but no one came. After 45mins the iced Coffee came while I was taking a shower.
AND THEY CHARGED A DIFFERENT PRICE FROM THE MENU. FROM 38,000IDR TO 43,000 IDR.
WORST NOVOTEL I EVER STAYED
번역