B&B 호텔 디종 레 포르테 두 쉬드

While in self-check-in hotels the risk of having some kind of automation failure is always lurking around the corner the experience at this b&b hotel by far was the worst ever. While the day started under a bad star with the EV not wanting to charge and it has been raining each second of the 600km trip the only thing you want arriving at 9:30pm is a good bed, but no way José, this was not what happened. The facts in a row: - the check-in computer asked for my last name, which was not found it said, not with or without spaces, last part first, full first and last name, reversed neither - pushing the help button on the 24/7 assistance phone box only brought automated messages - after 30min of trying, getting very tired and forcing myself not to give up suddenly a human voice replied - while the man on the phone was extremely unfriendly, rude, inpatient with my 80% native speaker level of french, and certainly not service oriented I stayed calm all time not wanting to lose the opportunity of getting a solution - then with the new number he gave me the system retrieved the booking, and asked me to pay full price while it was all confirmed prepaid 2 weeks earlier - not wanting to lose the opportunity I chose to pay again and have it all done but then - it didn't accept any Belgian debit card (mentioned nowhere) and when I then tried my Visa the system then crashed and went into a loop - at that time the procedure had already taken 45min with 5 other travellers standing in line. The time was 10:15pm - sleep in the car but suddenly

4 eme séjour dans votre hôtel et chaque fois complètement satisfait de vos prestations, propreté,qualité de la literie, super petit déjeuner en maintenant la cuisson sur place vous réveille agréablement et personne d’accueil top on reviendra