moral compensation or service recovery for the stress and lost time. They had more than one month to tell us about the problem and find a solution or offer a choice. But they said nothing until we arrived, tired and with no other options. Unfortunately, because of Tripadvisor rules, I cannot show photos of the hotel where they sent us. But it was far below the level we expected. This situation shows a clear lack of respect for guests. I strongly do not recommend this hotel, even if you have a confirmed booking.
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