즈난 레일라 MKS

Jnane Leila was a great revelation, such a wonderful place to stay while in Marrakesh. It’s very close to the city but far from the Chas of the town. It’s green, clean and all in Moroccan style. Food is nice, staff is friendly from the cleaning lady to the waiter. Fathima was very kind and always available. Breakfast was simple but with very quality food and all homemade.

Last night, we visited Jnane Leila to have dinner with friends staying at the hotel for a week. We were thoroughly impressed by the delightful ambiance, pleasant atmosphere, tasteful decor, and delicious food. The waitress's smile while serving our dinner added an extra touch of warmth to the experience. However, our enthusiasm quickly turned to shock when we were unexpectedly asked to pay for access to the swimming pool at the end of our meal. Keep in mind that we had only spent 15 minutes in the pool. The manager informed us that we should have inquired about it beforehand. We found this to be quite surprising. Are guests now expected to be aware of all the house rules? To our disappointment, the owner was present and confirmed the fee with the manager. Despite our dissatisfaction, we reluctantly paid the 20 Euros, leaving three customers unhappy. This incident needs to reflect the level of quality hospitality we expected. There is a scarcity mindset at play here. We firmly believe that a happy customer is far more valuable than an angry one who may leave negative reviews. Quality hospitality should prioritize customer satisfaction, ensuring guests leave the property with positive impressions they can share with others.