Weekend Getaway, Arrived at the hotel, greeted warmly by the front staff, Ivey (I believe that’s her name) retrieved room key and proceeded to the room, on our way to the room, we noticed a little wear and tear, which is to be expected, but a little disappointing - arrived at our room, upon entry the odor was heavy laden with Male Fragrance, restroom was poorly cleaned, and there were structural defect. Informed the front desk of deficiencies and within 5 min., the environmental team including the Manager, Ryan were there, he addressed all of our concerns, kindly, and the team immediately started cleaning the room, due to the structural defects we opted not to stay in the room… Ryan quickly identified the same type of room on a different floor, to which we were highly pleased, no odor, clean, and without major structural defects. Initially I would’ve allocated 3 stars, but due to the service recovery and stellar customer service, definitely worth 5 stars. After the slight fiasco- we received complimentary drinks from the barthat was unexpected, but greatly appreciated!!! Lastly, per Ryan the hotel will be undergoing major renovations soon. We look forward to coming back once the renovations are complete. This is a great area to stay with lots of nice restaurants and shops.
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