호텔 나보코프

We entered the lobby. A big white and golden, eastern style entry…..No one was at the front desk. I actually called the front desk myself on the phone after 5 minutes of waiting and then a person came from the back… Yup, you are now in eastern Europe…absolutely no service. Smiles are rare. Then I wonder, what is it with fluorescent tube lights and this part of the world? Every lamp has a bright, cold, white light and it makes everything feel like a hospital. The rooms are clean but boring. Just bright lights…and there is absolutely nothing cosy here. But super good pressure in shower and a small balcony. Here comes the big surprise: The best breakfast!! Fresh made pancakes and egg Benedict’s. I think everyone got what they wanted. Thet had beans, potato, porridge, fruit, good bread, smoothies…absolutely a 5 star breakfast! The hotel is big and like a labyrinth, mostly senior citizens. Didn’t see many below 50…

The overall impression of Grandhotel Nabokov the service, procedures, and food at the restaurant is good. However, it was difficult to communicate with Dr. Natalia regarding the imposition of procedures that could not be done due to the patient's medical conditions. Most importantly, we got COVID on the 3rd or 4th day after arrival. The sanitation after procedures was insufficient, which led to the spread of COVID among patients. We spent 5 days in quarantine instead of receiving treatment and resting. The overall impression of staying at the hotel was spoiled.

The reception staff was really nice. There are several buildings under the name of this hotel. In fact, it is almost the whole street, but it is possible to go through it from inside. We got a superior room which was spacious but there could be two doors to isolate the sound from the corridor. A coffee and tea maker and a mini bar were fine. The breakfast was really great with plenty of choice. The pool was in the other building but slippers and bathrobe were provided in the room. The cleanliness in the pool was superb, but we were there in the morning only. In the bathroom there was some garbage in the bin from the previous guests. The toilitteries were in the small tubes, I think, it could be solved in more ecological way. The opening time of the pool is insufficient- 10am - 21pm. Check out is at 11am so you have a very limited chance to use the pool when you come to a 1 day trip. A parking space can be a problem, you have to reserve it or park in a public parking house app. 500m away.

Excellent clean hotel in a very convenient strategic location, close to the center and main Lazne points of interest, just adjucent to beutiful walking areas and parks. Great selection of non-boring food (we booked half board) every day. Friendly and smiling staff, ready to assist you any time. Great health balneo clinic and facilities with experienced medical personnel. We are very pleased and it's highly recommended

A very big hotel. The receptionist could have given more information to us about the different facilities in different buildings. There are steps to navigate. Food is ok. Just ok, not perfect for expensive hotel like this.

Положительно: расположение отеля, просторный номер, зонтики на прокат(бесплатно) на рецепшен, рожок для обуви в номере. Отрицательно: далеко не все номера той же категории такие же большие, зачастую со старой сантехникой. Постоянные перебои с подачей воды на 4-м этаже - причина: из двух насосов один вышел из строя, то есть отель работает на запасном аварийном насосе, вместо замены насоса присылают водопроводчика, который само собой ничего не может сделать. При переходе из здания Credo в отделение процедур лестница сделана не по стандарту - ступеньки высокие и узкие - большое неудобство для людей с проблемами в опорно-двигательном аппарате. В столовой постоянно то там то тут отсутсвуют тарелки и ложки, не регулярно наполняются закончивштеся блюда - в один из ужинов из 7 лотков с мясными блюдами пустовали 5 и даже после обращения к обслуживающему персоналу заняло минут 10 пока вынесли. Расписание процедур составляется неудобно, без учета что мы пара и удобнее было бы проходит процедуры в одно время, также иногда разбросаны по всему дню.