돈 카를로스 레저 리조트 & 스파

Leider hat das Zimmer keine 5 Sterne Standard. Die Wände waren verschimmelt, der Teppichboden löste sich und man konnte den verdreckten Rohbau Boden sehen , die schränke waren zum Teil kaputt und notdürftig repariert. Es fühlt sich einfach nicht gut an in so einem Zimmer zu schlafen. Das Personal war sehr freundlich und zuvorkommend, 5 Sterne würde ich nur an das Personal geben. Die Außenanlage war hingegen gepflegt und schön grün gestaltet. Bitte renovieren Sie die Zimmer auf 5 Sterne Niveau!! Das würde die Kompetenz und freundlichen Mitarbeiter gerecht werden.

Top notch service at beautiful property. This is my second time staying at don Carlos and first time since their big remodel. At first I was disappointed to hear that the beach club / pool by beach front was no longer don Carlos but its own separate club called Lucia. However the service at hotel and attentiveness of staff was top notch. Pulling up to hotel with rental car. Immediately staff came to receive me and advise me leave everything in car. Directly escorted to the front desk where check in was a breeze. The room was spacious. Well decorated. Gorgeous bathrooms. (Typical European shower with no door though). Large new flat screen tv with ability to cast and stream apps. Two nitpicks here is that 1) despite having temperature at 19c (66f) the room remained quite warm during day and nights. Also the bathroom door is set up to automatically close, meaning if you take a hot shower all the warm air and humidity stays trapped inside. That needs to be fixed. Room has robes & slippers and extra large bath towels that I appreciate. Also has turn down service. At check out, they came to pick up bags. Loaded all bags in our car and even gave us ice cold water for the road. The service is exceptional and I will be back.